ROHAN KUMAR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Front End Associate
Chapola Brothers
01.2023 - 09.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Kendriya Vidyalaya
Haryana, India06.2022
Skills
- Product Knowledge
- Problem-Solving Abilities
- Data Collection
- Critical Thinking
- Technical Support
- Microsoft Outlook
- Microsoft Excel
- Documentation
Certification
- [Basics Of Python], [Infosys] - [on June 28,2023]
Timeline
Customer Service Representative
Walmart
10.2023 - Current
Front End Associate
Chapola Brothers
01.2023 - 09.2023
High School Diploma -
Kendriya Vidyalaya
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