Rohan Pandey
Appleton,United States
Summary
Diligent and results-driven professional with proficiency in Microsoft Office suite, encompassing Word, Excel, PowerPoint, and Outlook. Demonstrated capacity to cultivate strong interpersonal relationships, adeptly managing professional clients and devising strategies to enhance sales and profitability. Effective communicator with a keen ability to convey information clearly and professionally. Skilled in multitasking, adeptly managing multiple projects concurrently. Self-motivated individual with a proven track record of implementing innovative ideas and prioritizing tasks to achieve long-term objectives. Bilingual in English and Hindi, possessing fluent spoken proficiency and proficient working proficiency in reading and writing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Broker Team Assistant
Schneider National Inc
11.2022 - 06.2023
- Established and nurtured relationships with carriers and clients
- Handled freight rate negotiations
- Coordinated freight bookings with carriers
- Managed load statuses and resolved arising issues
- Boosted carrier and customer satisfaction through proactive issue resolution and relationship building.
Customer Contact Specialist
Schneider National Inc
05.2022 - 11.2022
- Managed customer-driver communication to foster professionalism
- Monitored customer freight to anticipate potential issues
- Boosted service efficiency by proactive communication
- Ensured optimal driver capacity usage
- Oversaw freight assignment to company drivers
- Maintained detailed records of customer interactions, ensuring accuracy and accountability.
Customer Service Representative
Highlife Infrastructure
01.2022 - 05.2022
- Managed customer inquiries via email, phone, and mail
- Handled payment and refund requests
- Devised solutions for customer issues
- Processed claims for damaged infrastructure
- Worked alongside the team to streamline communication channels, enhancing customer satisfaction.
Assistant Manager
Highlife Infrastructure
01.2018 - 05.2019
- Successfully supervised the construction of small to medium-scale buildings
- Implemented detailed plans, budgets, and coordination for construction projects
- Achieved high build-out quality through meticulous oversight
- Introduced innovative construction techniques, setting new standards for sustainability and efficiency in building design
- Oversaw construction projects, ensuring adherence to plans and budgets, and enhancing build quality.
Assistant Project Manager
Eicher Engineering Components
01.2019 - 04.2019
- Executed detailed project planning and completion
- Played a pivotal role in extending client relationships and identifying future opportunities
- Managed various manufacturing projects, ensuring timely and efficient completion
- Analyzed project requirements to develop efficient design and manufacturing strategies
- Energized project teams to achieve goals through clear communication and strategic leadership.
Education
Bachelors in Business Management and Administration - Accounting And Business Management
University of North-Texas
Dallas, TexasAssociate Degree - Business Administration And Management
Northeast Wisconsin Technical College
Green Bay, Wisconsin05.2022
Diploma - Mechanical Engineering
Devi Mahalaxmi Polytechnic
Mumbai, Maharashtra05.2019
SSC - Secondary Education
Shakuntala Vidyalaya High School
Mumbai, Maharashtra06.2016
Skills
- Outlook
- Sales
- Communication
- Self-Motivation
- Writing
- Interpersonal Skills
- Profit
- Project Management
- Reading
- Leadership
- Microsoft Office Course
Certification
Intensive English Program
Microsoft Office Course
AutoCAD
Solidworks 3D Designs
Black Belt in Karate and Martial Arts
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Full Professional
Gujarati
Professional Working
Timeline
Broker Team Assistant
Schneider National Inc
11.2022 - 06.2023
Customer Contact Specialist
Schneider National Inc
05.2022 - 11.2022
Customer Service Representative
Highlife Infrastructure
01.2022 - 05.2022
Assistant Project Manager
Eicher Engineering Components
01.2019 - 04.2019
Assistant Manager
Highlife Infrastructure
01.2018 - 05.2019
Bachelors in Business Management and Administration - Accounting And Business Management
University of North-Texas
Associate Degree - Business Administration And Management
Northeast Wisconsin Technical College
Diploma - Mechanical Engineering
Devi Mahalaxmi Polytechnic
SSC - Secondary Education
Shakuntala Vidyalaya High School