Summary
Overview
Work History
Education
Skills
LNGG
Hobbies and Interests
Timeline
Bartender
ROHAN PEREIRA

ROHAN PEREIRA

Santacruz East,India

Summary

I am writing in regards to apply for a vacant position in your organization and enclosed is my resume for your consideration. I believe it fits my qualifications, and I would like to express my interest and enthusiasm for the position. I am currently working as a bartender on Norwegian Joy. I have continuously been an honest and consistent employee towards my current organization, my motivation and skills will always try to be worthy for this opportunity, which will not only benefit me as a professional but the organization as a whole that leads to its success and I appreciate any consideration.

Overview

21
21
years of professional experience

Work History

Bartender

Norwegian Cruise Line
09.2016 - Current
  • Setting up and closing the bar.
  • Ensuring cleanliness maintained at all times.
  • Making sure the bar is show ready before service.
  • Ensuring entire set up of the bar including fresh fruits, garnishes and fresh/in house syrups and juices.
  • Handling cash and card transactions.
  • Accounting daily post shift inventory. Tracking daily consumption of beverages sold.
  • Delivering prompt and exceptional service efficiently.

Communication Trainer

ADVIISORPAD
03.2020 - 11.2021
  • Responsible for training for multiple batches of candidates recruited in ITES/ BPO companies enhancing their language skills and employability.
  • Conducts training sessions using a variety of training methods and styles to maximize training effectiveness.
  • Conducted training over 30 people batch on virtual platform with the help of power point presentations.
  • Conducts training using a variety of media (i.e.: computer, projector, excel and power point presentation etc.) and programs in order to ensure optimum effect and retention.
  • Coordinates a group of departmental trainers to ensure completion of on the job training.
  • Responsible for record keeping for the trainings conducted.
  • Worked closely with the Human resource department for monthly employee recognition program.
  • For HR Reference: Madhuri@adviisorpad.com
  • Frank@adviisorpad.com

Bartender

Hardrock Café Mumbai
05.2015 - 05.2016
  • Setting up and closing the bar.
  • Ensuring cleanliness maintained at all times.
  • Making sure the bar is show ready before service.
  • Ensuring entire set up of the bar including fresh fruits, garnishes and fresh/in house syrups and juices.
  • Handling cash and card transactions.
  • Accounting daily post shift inventory.
  • Tracking daily consumption of beverages sold.
  • Delivering prompt and exceptional service efficiently.

Bartender

Quarter Bay Bar & Kitchen
12.2014 - 04.2015
  • Setting up and closing the bar.
  • Ensuring cleanliness maintained at all times.
  • Making sure the bar is show ready before service.
  • Ensuring entire set up of the bar including fresh fruits, garnishes and fresh/in house syrups and juices.
  • Handling cash and card transactions.
  • Accounting daily post shift inventory.
  • Tracking daily consumption of beverages sold.
  • Delivering prompt and exceptional service efficiently.

Bartender

MARS Enterprises - Water Stone Hotel and Club
03.2014 - 11.2014
  • Mixing and serving cocktails and other non-alcoholic drinks according to the restaurants standard.
  • Serving drinks at the bar top and tables.
  • Taking orders from guests and beverage orders from servers.
  • Check identification of guests to make sure they meet age requirements for purchase of alcohol products.
  • Accept guest Payment, processing cash or card payments.
  • Washing and sterilizing Glassware.
  • Ordering stock on a weekly basis (alcohol, dry goods and miscellaneous items)
  • Present drink menus, make specific Recommendations and answer questions regarding beverages. Maintain cleanliness in all areas of the bar including counters, sinks, bar equipment’s, Shelves and storage areas.
  • Attending all scheduled employee meetings and brings suggestions for Improvement Maintaining Inventory (alcohol, dry goods and miscellaneous items) on a monthly basis.
  • Maintaining par level stock for spirits at all times.
  • Delivering professional image to guests through high grooming standards at all time.
  • Opening and Closing the bar.

Customer excellence coach

Tech Mahindra business services
12.2004 - 12.2013
  • Answering inbound calls in a friendly and courteous manner
  • Using the appropriate dialing systems to make outbound customer/ client calls
  • Discussing billing or technical issues with a customer, researching the issues, and providing the appropriate solutions
  • Informing customers about additional products and services
  • Following the conversational script
  • Escalating customer calls to supervisors when needed
  • Improving customer retention through specialized programs and services
  • Utilizing proprietary software systems to complete service orders and requests
  • Answering customer questions regarding services, products, billing, claims, and equipment
  • Coaching and training new trainee customer service advisors. Coaching on managing call and maintaining quality on calls.
  • Training on new process related updates managing supervisor calls. Solving customer’s queries over the phone.

Trainee Bartender

Bar Solution
09.2012 - 02.2013
  • Worked at several events in Mumbai and Goa including one of India’s most popular musical event Sunburn and also NH7

Education

B.Com -

University of Mumbai
01.2008

Professional Bartending Course - undefined

Cocktails & Dreams - Khar, Mumbai
02.2013

B.Com - undefined

St Xavier’s College Mumbai
01.2006

H.S.C - undefined

St. Mary’s Jr. College, Mumbai
02.2004

SSC - undefined

St. Mary’s High School, Mumbai
02.2002

Skills

  • Customer service communication skills
  • Well versed Microsoft office Microsoft Word POS System
  • Microsoft Excel
  • Microsoft office power point
  • Able to work under pressure and long hours
  • Good management skills
  • Familiar with Fidelio, MICROS, Outlook System

LNGG

English
Hindi

Hobbies and Interests

Traveling, Socializing, Reading, Dancing

Timeline

Communication Trainer

ADVIISORPAD
03.2020 - 11.2021

Bartender

Norwegian Cruise Line
09.2016 - Current

Bartender

Hardrock Café Mumbai
05.2015 - 05.2016

Bartender

Quarter Bay Bar & Kitchen
12.2014 - 04.2015

Bartender

MARS Enterprises - Water Stone Hotel and Club
03.2014 - 11.2014

Trainee Bartender

Bar Solution
09.2012 - 02.2013

Customer excellence coach

Tech Mahindra business services
12.2004 - 12.2013

Professional Bartending Course - undefined

Cocktails & Dreams - Khar, Mumbai

B.Com - undefined

St Xavier’s College Mumbai

H.S.C - undefined

St. Mary’s Jr. College, Mumbai

SSC - undefined

St. Mary’s High School, Mumbai

B.Com -

University of Mumbai

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