Rohan Saggar

Customer service professional transitioning into IT support, with hands-on experience in device setup, network troubleshooting, access control systems, and security technology. Currently pursuing a Master's degree in Information Technology and CompTIA A+ certification. Seeking an entry-level IT Help Desk role to deliver fast, reliable, and user-focused technical support.

CompTIA A+, In Progress

Connected and configured Wi-Fi, Bluetooth, and printers on laptops, smartphones, and gaming consoles (e.g., PS5). Installed Wi-Fi extenders and performed modem/router resets to resolve connectivity issues in residential environments., Self-taught understanding of laptop components including RAM, SSDs, and batteries, through personal interest and educational videos., Assisted building residents with Wi-Fi and mobile connectivity issues. Created and managed digital access credentials and key fobs using Brivo and ButterflyMX. Performed basic software troubleshooting and device resets., Daily use of Windows OS, BuildingLink, Brivo, and ButterflyMX for property management, access control, and incident tracking., Retrieved and reviewed surveillance footage for incident reports, ensuring accurate communication with management. Maintained awareness of privacy and access protocols.