Hi, I’m
ROHAN WOLF
West Columbia,SC
Summary
Seasoned management professional with proven success in all levels of the hotel services industry. Concentrates eff orts on high guest satisfaction and maintenance of brand standards. Relies on experience and judgment to plan and accomplish revenue goals in difficult economic times. Experienced in leading teams focused on accomplishing optimum guest satisfaction, sales potential and profitability. Skilled negotiator, multi-lingual , tech-savvy with counseling background. Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as w ell as contributing new ideas that drive company growth. Troubleshooter with broad background in operations, project and risk management. Enthusiastic team player dedicated to process improvements and staff development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
years of professional experience
Work History
Quality Inn
General Manager
02.2010 - 11.2022
Job overview
- Completing the Full renovation of Quality Inn Augusta GA all 105 guest rooms and lobby, all public areas
- Interacted well with customers to build connections and nurture relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Overseeing the whole renovation process while operating other hotel Econolodge
- Was Revenue manager for Quality Inn Medical Center, Econolodge Downtown, Travelodge West Columbia
- Directed [Marketing Strategies] , which boosted increase in revenue by $310k and occupancy by more than 23%
- Earned the company exceptional ratings and testimonials from clients on Tripadvisor, Medallia and Expedia
- Built strategic alliances with Chamber of Commercethat resulted in numerous Accounts Receivables
- Defined strategy and business plan for Augusta Hosipitality
- Organized due diligence in preparation for sale of business unit
- Initiated program that standardized employee training and led to increase in customer satisfaction by 12%
- Member of Executive Management Team
- Developed department's first incentive performance plan which motivated staff and resulted in 23% increase in sales
- Surpassed revenue goals in four consecutive quarters.
BMW
Quality Inspector
07.2006 - 01.2010
Job overview
- Inspected and packaged products meticulously according to manufacturing specifications.
- Collaborated with Assembly teams to increase productivity of production teams.
- Completed diagnostics for equipment prior to sale, troubleshooting and reporting issues.
- Supervised production workers to identify areas in need of improvement for high-quality production.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Routinely checked measuring equipment to resolve testing problems.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Developed checklists to coordinate inspections with departmental managers.
- Determined adjustment and certification methods, formulas and measuring instruments required based on blueprints.
Education
Hislop College
Bachelor of Science Biotechnology
2005
Skills
- Advanced cost control techniques
- Personnel management
- Recruitment and talent development
- Logistics management
- Vendor sourcing and negotiation0
- New product introductions
- Customer relations
- Inventory control
- Multi-operations management
- Quality control
- Accounts Receivables, Strategic alliances
- Budgets, Employee training
- Budget
- Business plan
- Cost control
- Clients
- Executive Management
- Finance
- Financial
- General Manager
- Hindi
- Marketing Strategies
- Marketing
- Windows
- Needs assessment
- Processes
- Quality
- Express
- Sales
- Staffing
- Strategy
Languages
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
General Manager
Quality Inn
02.2010 - 11.2022
Quality Inspector
BMW
07.2006 - 01.2010
Hislop College
Bachelor of Science Biotechnology