Rohan Yao
San Gabriel,CA
Summary
I have a strong background in banking operations management, and customer marketing. I am well-equipped to handle the diverse challenges in these areas. Additionally, my customer service center experience has honed my skills in delivering exceptional service and building positive relationships with clients.
Overview
33
33
years of professional experience
Work History
VXI Global Solutions
Customer Service Center CCO
07.2016 - 04.2024
- Worked on internet, television, and telephone business services and technical maintenance for Comcast.
SCICOM (MSC) BERHAD
Customer Service Center CCO (Sales Management)
02.2010 - 06.2012
- Managed online ticket sales for AirAsia customers
- Business Services and Technical Maintenance，
Provided business services and technical maintenance for Singapore Singtel's triple-play network (internet, television, telephone) customers.
Agricultural Bank of China
As The Team Leader Of E-Banking Dpt In Ningxia
07.1991 - 06.2009
- Managed, promoted, and marketed online banking services.
- Contributed to the development of the Agricultural Bank of China's first-generation branch counter processing system computer networking project (ABIS) and credit management system (CMS).
- Contributed B2B and Telephone Banking Business Development
Education
Bachelor of Science - Integrated Circuit
Xidian University
Xi'an China07.1991
Skills
- Corporate Secretarial Management
- Banking Operations Management and Customer Marketing
- Experience in Customer Service Center
- Computer Hardware and Software Maintenance
- Mandarin
Timeline
VXI Global Solutions
Customer Service Center CCO
07.2016 - 04.2024
SCICOM (MSC) BERHAD
Customer Service Center CCO (Sales Management)
02.2010 - 06.2012
Agricultural Bank of China
As The Team Leader Of E-Banking Dpt In Ningxia
07.1991 - 06.2009
Bachelor of Science - Integrated Circuit
Xidian University
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