ROHANNA SANAD
Nevada,NV
Summary
Patient access supervisor adept at optimizing workflows and enhancing patient experiences. Proven track record of enhancing operational efficiencies and improving patient interactions. Highly dependable, adaptable to changing needs, and skilled in collaboration and process optimization. Committed to fostering a supportive and efficient team environment while ensuring adherence to industry standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PATIENT ACCESS TEAM LEAD
Tahoe Forest Hospital District
01.2022 - Current
- Monitored staff performance metrics, implementing training programs that resulted in improvements in quality and team morale.
- Streamlined appointment scheduling system, resulting in a noticeable reduction in scheduling errors and enhanced patient experience.
- Maintained patient records and ensured compliance with healthcare regulations, contributing to the hospital's operational excellence.
- Coordinated with multidisciplinary teams to implement service improvements, fostering a culture of teamwork and goals.
- Analyzed patient feedback to identify areas for improvement, driving targeted changes that resulted in measurable enhancements in service.
SCHEDULING COORDINATOR
Reno Diagnostic Centers
06.2020 - 12.2021
- Record and update financial information, collect and file insurance documents, recording and collecting patient payment.
- Maintain knowledge of all modalities and procedures to coordinate with patients and providers.
- Streamlined appointment scheduling for patients across multiple providers, enhancing patient flow and minimizing wait times for specialized treatments.
- Coordinated comprehensive explanations of referrals and procedures, leading to improved patient understanding and satisfaction.
- Provided compassionate assistance to patients navigating insurance processes, enhancing their confidence and overall experience.
FRONT DESK SUPERVISOR
Lags Medical Centers
12.2018 - 06.2020
- Coordinate administrative functions such as quality assurance, provider management, and medical protocol.
- Use evaluation and analysis to develop staff to ensure they are well trained and knowledgeable.
- Analyzed staff performance metrics to identify training needs, developing targeted programs that fostered skill enhancement and operational efficiency.
- Streamlined front desk operations by implementing new scheduling practices, resulting in decreased wait times and improved patient satisfaction.
- Coordinated with healthcare providers to ensure seamless patient flow, fostering teamwork and enhancing overall clinic efficiency.
HEALTH INFORMATION TECHNICIAN
Ciox Health
03.2018 - 12.2018
- Maintained comprehensive documentation of release transactions, ensuring meticulous adherence to facility policies and enhancing operational integrity.
- Streamlined medical information release processes, enhancing turnaround times and ensuring compliance with HIPAA standards.
- Collaborated with healthcare teams to facilitate accurate information retrieval, strengthening interdepartmental communication and service delivery.
- Utilized advanced tracking systems for medical records, significantly improving retrieval accuracy and reducing processing delays.
Skills
- Project Management
- Healthcare Administration
- Workflow Optimization
- Analytical Skills
- Training Development
- Regulatory Compliance
- Operational Excellence
- Healthcare IT
- Strong leadership
- Team Collaboration
Certification
CHAA NAHAM Certified 2024
COURSES
CHAA CERTIFIED HEALTHCARE ACCESS ASSOCIATE NAHAM 2024
Timeline
PATIENT ACCESS TEAM LEAD
Tahoe Forest Hospital District
01.2022 - Current
SCHEDULING COORDINATOR
Reno Diagnostic Centers
06.2020 - 12.2021
FRONT DESK SUPERVISOR
Lags Medical Centers
12.2018 - 06.2020
HEALTH INFORMATION TECHNICIAN
Ciox Health
03.2018 - 12.2018
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