Rohan Vinay Golani
Customer Service Representative
Orlando,FL
Summary
Highly skilled and dedicated customer service representative with over 3 years of experience in providing exceptional customer service. Proficient in English, French and Haitian creole. with a strong track record of resolving customer issues efficiently and effectively. Adept at building and maintaining strong customer relationships
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BLOOM INSURANCE
7 2023 - 3 2024
- Oversaw inbound and outbound calls to assist customers in scheduling appointments with their PCP
- Offering general information about their benefits
- Aiding them in the enrollment process
- Help them complete their HRA to determine what plan is the best for them.
Customer Service Representative
Scotts LawnService
01.2023 - 07.2023
- Responding to Customer Inquiries; Answering incoming calls, emails, or chat messages from customers who have questions about TruGreen's services, pricing, scheduling, or other related
- Providing Information: Offering detailed information about TruGreen's lawn care programs, treatments, products, and promotions to help customers make informed decisions
- Assisting with Orders and Service Requests: Helping customers with scheduling lawn care services, modifying service plans, processing payments, and addressing any issues related to their accounts
- Handling Complaints: Addressing and resolving customer complaints or concerns professionally and courteously, ensuring customer satisfaction and retention
- Upselling and Cross-Selling: Identifying opportunities to upsell additional services or products to customers based on their needs and preferences, thereby increasing revenue for the company
- Maintaining Records: Recording and maintaining accurate records of customer interactions, transactions, inquiries, and resolutions in the company's CRM system
- Coordinating with Other Departments: Collaborating with sales, operations, and other departments to address customer needs, escalate complex issues, and ensure seamless communication and resolution.
Customer Service Representative
Blain's Fam & Fleet
08.2021 - 01.2023
- At Blain's Farm & Fleet, I greet and assist customers both in person and over the phone
- I used to handle transactions, process returns, and exchanges, and provide information about products and promotions
- I resolved customer complaints and ensured a positive shopping experience
- I also assisted with special orders and maintained the store's appearance
- Overall, I played a vital role in fostering customer satisfaction and loyalty at Blain's Farm & Fleet.
Customer Service Representative
Hoveround
08.2020 - 07.2021
- Handled an average of 50 client enquiries every day with a 90% customer satisfaction rating, both by phone and email
- Processed client orders and returns, guaranteeing precision and promptness while upholding a 100% order accuracy rate
- A 5% increase in sales revenue was the outcome of demonstrating a thorough understanding of the features and advantages of the product
- Aided in creating and putting into effect customer service rules and procedures.
Education
Bachelor of science in economics -
University of Wisconsin
Madison, WI 09.2023 - 09.2023
Skills
Excellent interpersonal and communication abilities
Strong ability to solve problems and make decisions
Competent with CRM and Microsoft Office
Strong organizational abilities and attention to detail
Strong customer service abilities and ability to operate well under pressure and in a fast-paced setting
Certification
Project Management Professional(PMP), 09/01/23, Certified in a standardized and evolving set of project management principles
Coursework
Introduction in computer science, University of Wisconsin, Madison, 2023, Coordinating on code with a small group of people
Projects
Volunteer, 05/01/23, Volunteered to help renovate a house and managed a team of 6
Timeline
Bachelor of science in economics -
University of Wisconsin
09.2023 - 09.2023
Customer Service Representative
Scotts LawnService
01.2023 - 07.2023
Customer Service Representative
Blain's Fam & Fleet
08.2021 - 01.2023
Customer Service Representative
Hoveround
08.2020 - 07.2021
Customer Service Representative
BLOOM INSURANCE
7 2023 - 3 2024
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