Rohini Dumpa (Ruhi)
Riverview,FL
Summary
Dynamic AI Product Owner and Senior Program Manager with over 20 years of experience leading enterprise technology initiatives across healthcare, high-tech, and government sectors. Currently directing the AI roadmap and digital transformation efforts at the Judicial Council of California, focusing on the integration of AI-driven workflows, predictive analytics, and automation to enhance operational efficiency and decision-making processes. Proven ability to translate complex business challenges into actionable AI solutions while aligning cross-functional teams to achieve measurable business outcomes. Holds certifications in Salesforce, PMP, SAFe, AWS, and ITIL, complemented by a strong track record in regulatory compliance, enterprise platforms, and strategic delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AI Product Owner / Program Manager
Judicial Council of California
06.2024 - Current
- Owned AI and digital transformation initiatives, defining roadmap and prioritizing backlog for AI-driven workflows, predictive analytics, and automation projects.
- Partnered with engineering and data science teams to integrate AI models into TRIRIGA and Salesforce, reducing manual processing by 25% and improving decision-making speed by 20%.
- Designed executive dashboards and KPI tracking for AI adoption, workflow optimization, and operational efficiency, enabling leadership to make data-driven strategic decisions.
- Led cross-functional workshops to translate business challenges into AI-enabled solutions, increasing user adoption of automated workflows by 30%.
- Managed risk, compliance, and release planning for AI initiatives, ensuring audit readiness and regulatory alignment.
- Technologies: TRIRIGA, Salesforce, AI/ML Tools, Cloud Platforms
Senior Program Manager / Delivery Manager
Cardinal Health
01.2023 - 06.2024
- Directed enterprise programs, optimizing Salesforce and PEGA systems to enable AI-readiness and improve operational workflows.
- Coordinated distributed, cross-functional teams of developers, architects, and SMEs, ensuring timely delivery of complex initiatives.
- Developed dashboards and executive reports to track portfolio-level KPIs, risk mitigation, and ROI on technology investments.
- Facilitated Agile/SAFe adoption across programs, improving delivery predictability and team efficiency.
- Technologies: Salesforce, PEGA
Program Manager
Fiserv
01.2021 - 01.2022
- Managed multi-workstream initiatives, implementing digital transformation projects with workflow optimization and AI-adjacent automation opportunities.
- Oversaw schedule, scope, resource allocation, risk, and compliance management across global teams.
- Delivered executive-level insights and dashboards to support strategic decision-making and operational improvements.
- Technologies: Salesforce, PEGA
Program Manager / Scrum Master
FRB & WorldStrides
01.2020 - 01.2021
- Facilitated Agile delivery for Salesforce implementation and enhancements, aligning technical execution with business priorities.
- Oversaw backlog management, sprint planning, and cross-functional coordination for distributed teams.
- Delivered compliance and audit-ready reporting while improving operational efficiency and system adoption.
- Technologies: Salesforce
Project Manager/Senior Scrum Master
Citigroup Inc
Tampa, FL
01.2018 - 12.2020
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, ensuring alignment with organizational goals and stakeholder expectations.
- Implemented risk management strategies to identify potential issues and mitigate impacts effectively.
- Facilitated regular status meetings, promoting transparency and collaboration among team members.
- Streamlined project workflows by adopting Agile methodologies, enhancing responsiveness to change.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Project / Program Manager
Healthfirst & Amdocs
01.2015 - 01.2017
- Led digital transformation and Salesforce projects, ensuring regulatory compliance, security, and process efficiency.
- Coordinated UAT, release management, and change governance, achieving audit-ready deployments.
- Collaborated with cross-functional teams to translate complex requirements into actionable delivery plans.
- Technologies: Salesforce, PEGA, AEM
Education
Master’s – M.Sc. - Computer Science
Bachelor’s – B.Sc. - Computer Science
Skills
- Salesforce (Sales, Service, Experience Cloud), TRIRIGA, PEGA, AEM
- AI/ML Integration, Data Analytics, Cloud Platforms
- Jira, Confluence, Rally, Agile/SAFe, Scrum
- Program/Project Delivery, Roadmap Planning, Backlog Management
- Change Management, Governance, Compliance Reporting
Certification
- Salesforce Certified Admin
- PMP Certified
- Scrum Master Certified Consultant
- Certified SAFe Agilist
- ITIL v3 Certified
- TOGAF 9 Certified
- AWS Certified Solutions Architect
- Siebel Certified Consultant
Timeline
AI Product Owner / Program Manager
Judicial Council of California
06.2024 - Current
Senior Program Manager / Delivery Manager
Cardinal Health
01.2023 - 06.2024
Program Manager
Fiserv
01.2021 - 01.2022
Program Manager / Scrum Master
FRB & WorldStrides
01.2020 - 01.2021
Project Manager/Senior Scrum Master
Citigroup Inc
01.2018 - 12.2020
Project / Program Manager
Healthfirst & Amdocs
01.2015 - 01.2017
Bachelor’s – B.Sc. - Computer Science
Master’s – M.Sc. - Computer Science
CORE COMPETENCIES
- AI Product Strategy & Roadmap Execution
- Enterprise Program & Project Leadership
- Agile/SAFe Delivery & Backlog Prioritization
- Digital Transformation & AI-Driven Process Optimization
- Salesforce, TRIRIGA, PEGA, Cloud Tech Stack Integration
- Stakeholder Management & Executive Communication
- KPI Definition, Dashboards & Data-Driven Insights
- Change Management & User Adoption Strategies
- Compliance & Regulatory Governance (SOX, GLBA, PCI DSS)