Rohit Kumar
Gurgaon
Summary
I am seeking a management position where my leadership skills can further the organization's mission. I aim to utilize my business acumen to optimize resources and explore new avenues for growth. My passion drives me to make a meaningful difference in people's lives.
Overview
11
11
years of professional experience
Work History
Senior Manager Operations
Accertify
03.2024 - Current
- Guide and inspire managers and team leaders to achieve client goals while fostering a positive and productive work environment
- Delegate tasks and responsibilities effectively, empowering team members to take ownership of their roles and develop their skills
- Manage employee performance by providing regular feedback and coaching to enhance skills and overall performance
- Set the overall direction and strategic goals for teams with consideration of client needs
- Identify opportunities and challenges, and develop plans to achieve long-term objectives for each client
- Ensure that resources are allocated effectively and efficiently
- Collaborate closely with other departments and stakeholders to ensure alignment and achieve common goals
- Actively participate in the hiring process to ensure that the right candidates are selected and that performance issues are addressed effectively
- Keep team leaders and managers informed about industry trends and best practices, ensuring that their teams remain effective and competitive
Manager Operations
Accertify
11.2021 - 02.2024
- Accomplished departmental objectives through staff management and activity evaluation
- Recruited, selected, oriented, and trained employees
- Ensured a safe and positive work environment
- Developed personal growth opportunities for staff
- Communicated job expectations and provided performance feedback
- Coached, counseled, and managed employee discipline
- Developed and enforced systems, policies, procedures, and productivity standards
- Set strategic goals by gathering relevant business, financial, and operational information
Team Leader Operations
Accertify
02.2019 - 10.2021
- Managed operations and administration
- Motivated the team to achieve organizational goals
- Monitored projects, focusing on bad debt management
- Communicated goals and targets
- Ensured quality control in team outputs
- Empowered team members to improve their confidence, product knowledge, and communication skills
- Delegated tasks effectively
Senior Fraud Analyst Executive operations
Accertify India Pvt Ltd
11.2016 - 02.2019
- Monitored institutional and customer transactions for suspicious activity, flagging certain transactions/accounts
- Conducted in-depth investigations of flagged transactions and accounts, validating transactions with customers
- Delivered process training to new hires and provided mentorship
- Coordinated work assignments among team members
- Performed quality checks to enhance process quality
Process Associate
Genpact India Pvt Ltd
08.2014 - 11.2016
- Company Overview: GENPACT India is a subsidiary of diversified financial services global leader of G.E
- Capital
- Working in the BFSI sector with Toronto Dominion Bank
- Managed fraud claims
- Reviewed transaction trends
- Analyzed claims and managed risk
- Processed reversals of financial charges during investigations
- Handled various types of chargebacks
- Initiated pre-arbitration steps after cardholder rejections, reviewing re-presentments
- Supported the claims process, ensuring necessary information was available
- Met deadlines as per client SLAs
- Confirmed transactions with cardholders
- GENPACT India is a subsidiary of diversified financial services global leader of G.E
- Capital
- Working in the BFSI sector with Toronto Dominion Bank
Education
MBA - Finance and International Business
APG Shimla University
01.2014
B.Com -
Himachal Pradesh University
01.2012
12th -
Himachal Pradesh Board
01.2009
10th -
Himachal Pradesh Board
01.2007
Skills
- Analytical and problem-solving skills
- Effective Management Skills
- Proficiency in Microsoft Office
- Proficiency in Excel
- Proficiency in PowerPoint
- Business communication
- Effective listening skills
- Excellent interpersonal skills
- Teamwork skills
- Accuracy
- Time management skills
- Collaboration
- Communication
- Consistency
- Flexibility
- Adaptability
Accomplishments
- Received the 2018 President's Club Excellence Award.
- Merit Certificate By Himachal Pradesh Board Of School Education For Senior Secondary Examination Held in March 2009.
Hobbies and Interests
- Listening to music
- Playing Cricket
- Traveling
Disclaimer
I hereby declare that the information I have provided in this resume is accurate and that I have not knowingly omitted or misrepresented any details. I understand that the company may use this information for verification purposes, and any significant discrepancies between the information reported here and the actual facts could affect my employment according to company policies.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 02/27/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Manager Operations
Accertify
03.2024 - Current
Manager Operations
Accertify
11.2021 - 02.2024
Team Leader Operations
Accertify
02.2019 - 10.2021
Senior Fraud Analyst Executive operations
Accertify India Pvt Ltd
11.2016 - 02.2019
Process Associate
Genpact India Pvt Ltd
08.2014 - 11.2016
MBA - Finance and International Business
APG Shimla University
B.Com -
Himachal Pradesh University
12th -
Himachal Pradesh Board
10th -
Himachal Pradesh Board
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