Rohit Verma

• Leadership of a cross functional IT teams to successfully implement Drift Management in ServiceNow under Risk Management
• Managing workflow re-design, self-service portal form design, access control and other customization required to support ticket submission and fulfillment processes that leverage ITIL best practices.
• Delivery of executive, core stakeholder and enterprise customer communication vehicles (via dashboards, emails and Confluence site) that encompassed project status, risks/impacts and readiness up to implementation date.
• Engaged with customer support team to identify common user issues, prioritizing fixes in product updates.
• Established partnerships with industry influencers, broadening reach and visibility of product launches.
• Delivered high-quality technical documentation to support sales, training, and client implementations.
• Establishment of governance practices to expedite resolution of issues that may potentially impede use of the tool or impact release activity in an effort to ensure tool use maximization and continually drive positive ticket closure results.
• Directly responsible for business customer contact, ranging from personalized training sessions to
• Management of all facets of product upgrade implementations

Business Development

• Lead and manage a team responsible for solutioning of functional and technical aspects of Client RFC's.
• Lead all the BFS customer's responses consists of Solutioning ServiceNow Platform implementation, Licensing, Managed Service Platform
• Responsible for creation of resource load along with pricing and cost
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Coordinated cross-departmental teams to improve product delivery timelines, enhancing customer satisfaction and increase in winning bid's.

Delivery Lead

• Development and implementation processes for new application deployments and existing application enhancement deliverables.
• Managed and Lead team members of 35 (plus vendors onshore and offshore) which includes performance and opportunity identification activities.
• Collaboratively create and implement strategic direction and policy within area.
• Responsible for employing project management discipline, process improvement methodology and consultative skills to deliver results.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Includes responsibility for maintenance of development standards for Application implementation in ServiceNow platform such as ITSM, Vendor Management, HR Management, Integrations from various systems with ServiceNow etc.
• Organized & standardized enterprise business application life cycle structure that resulted in a simplified and repeatable process, removal of barriers to delivery and provided a manageable change control process to developers in the business.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Experience with the creation of relational models and UX Design with Wireframes.
• Implemented risk management framework for one of the leading BFS customer
• Led Migration from Remedy to ServiceNow Platform

• Organized project work in accordance with business best practices and protocols to deliver in a timely manner.
• Responsible for identification and interpretation of business needs into process improvement and automation opportunities.
• Established and coordinated project plans to ensure that milestones were communicated and met.
• Built relationships with business partners at all levels to effectively facilitate continuous improvement and manage change.
• Maintained a focus on end-user needs throughout all stages of the product lifecycle, leading to higher customer satisfaction rates.
• Drove digital product innovation by staying abreast of industry trends and emerging technologies.

• Managed stakeholder expectations effectively by providing accurate estimates on project timelines while considering potential roadblocks or delays.
• Collaborated with product owners to define clear user requirements and translate them into actionable tasks for the development team.
• Led cross-functional teams for successful delivery of high-quality software solutions within tight deadlines.
• Conducted post-project evaluations and documented lessons learned to continuously improve project management processes within the organization.
• Developed comprehensive project plans that clearly outlined scope, goals, deliverables, and resource requirements for all stakeholders involved.
• Implemented change management processes that minimized disruptions during critical transition phases of projects.