Rohith Mohan Annukkaran

Solutioned and Developed Applications using LLM (Azure Open AI GPT4, GPT3.5)

• Call Centre Analytics: Implemented cutting-edge solutions for Call Centre Analytics, leveraging LLM technology.
  Identified key patterns and trends to enhance operational efficiency.
• Call Centre Advocate Quality Check: Developed and deployed applications for quality checks in Call Centre Advocate interactions.
  Ensured adherence to quality standards and improved customer service.
• Document QnA using RAG for Call Centre Agents: Designed and implemented a robust system for Document Question and Answer on Customer Plan details using RAG methodology.
• Build Data Pipeline for the Analytics: Established a comprehensive data pipeline to facilitate seamless data flow for analytics. Optimized data processing, enabling real-time insights and strategic decision-making.

Solutioned and Developed Intelligent Document Processing Applications using Azure Form Recognizer, AWS Textract

• Appeals Documents Processing: Engineered a robust pipeline for processing appeals documents, seamlessly extracting pertinent information.
• Comparing Contracts:Implemented innovative solutions for contract comparison, leveraging Azure Form Recognizer and AWS Textract.
• COVID Over-the-Counter Claim Processing - Reading Customer Receipts: Developed intelligent applications for processing COVID-related over-the-counter claims.Utilized Azure Form Recognizer and AWS Textract to extract and analyze information from customer receipts.
  

Close Monitoring and Architectural Solutions:

• Played a Major role in building of a Petabytes-sized Gold Copy with full-volume production data spanning across multiple Databases like Oracle , SQLServer , Teradata , Hadoop , MongoDB etc.
• Designed and implemented automation for Gold Copy database refresh and masking processes, facilitating seamless interaction between DBA and Masking Engine.

Relationships Engine Development:

• Engineered a Relationships Engine to capture and store enforced relationships in databases and applications using Oracle PLSQL.
• Enhanced the engine to gather relationships data across diverse database technologies (e.g., SQL Server, UDB, Teradata) through Heterogeneous Database links.

Data Subsetting/Data Virtualization:

• Developed a Data Subsetting/Data Virtualization process using Oracle PLSQL, enabling on-demand access to quality data for efficient testing.
• Overcame challenges related to System Generated/Surrogate Keys, Reference/Base/Lookup table populations, and Cross Schema dependencies, resulting in a 70% decrease in cycle time.
• Created Driver Views for users to select profiled categories/data patterns for data movement.
• Implemented a comprehensive solution for teams to receive compliant, robust, and masked production data within minutes for key applications.
• Enhanced the subsetting engine to support Integrated Applications datasets in lower environments.
• Expanded the engine to provide data in various formats such as CSV, JSON, etc.

Data Profiling and Virtualization Solutions:

• Engineered data profiling and virtualization solutions to deliver technology-agnostic data, supporting CI/CD and positioning the organization for Agile and DevOps.

Critical Resource for High-Speed Masking Solutions:

• Played a crucial role in delivering high-speed masking solutions supporting 500+ teams, contributing to the organization's strong data security position.
• Developed an innovative Masking engine for all Non-Prod environments, including heterogeneous and voluminous setups. Utilized Oracle PLSQL, Informatica, SSIS, Tableau, SQOOP, Hive, etc., for Non-Oracle based database remediations.

Verification and Validation Excellence:

• Developed a verification process comparing PHI information against production in lower environments, creating a Mega Pivot table storing production data from major source applications.
• Produced verification and validation reports using Tableau, offering the ability to view and download reports in PDF format.
• Developed an auto-email mechanism publishing Daily Audit Emails on overall audit stats and PHI metadata changes.
• Learned and utilized Informatica for data loading in heterogeneous transactions, including Oracle to Teradata.
• Developed Excel Macros for producing Data Profiling statistical graphs.

Web Development and API Integration:

• Designed web pages in ASP.NET with MVC architecture under Entity Framework 6 for Application UI.
• Developed RestFul APIs to facilitate customer exchanges with the Masking tool and integrate with application-specific tools.
• Introduced functionality to call other system APIs in the Application tool using Oracle PLSQL technology.
• Implemented Oracle Scheduler functionality to automate the masking process through scheduled jobs.
• Initiated the installation of APEX_JSON packages in the Application for handling JSON data in Data Masking processes.

Automation Framework Development and Leadership

• Played a key role in setting up the automation framework for QTP, enhancing testing efficiency.
• Analyzed the percentage reduction in effort achieved through automation for the entire testing process.
• Led multitask projects both offshore and onsite, managing teams in India and the USA for healthcare services provider in the USA.

Team Management and Collaboration

• Managed on-shore and off-shore test teams, fostering collaboration between Customer Service, Business, QA, and Development teams for major releases.
• Acted as the primary liaison for recreation of customer issues, subsequent patch testing, and successful release of patches and service packs to clients.

Efficient Test Case Creation and QA Phases Management

• Identified efficient test case creation using traceability matrix.
• Managed various QA phases and conducted hands-on testing, including Regression, Functionality, and Pre-Release testing of various products/applications.

Client Interaction and Partnership

• Directly interacted and partnered with clients through road shows and user conferences to showcase new functionality and enhancements.
• Evaluated and gathered specific client expectations on QA processes.

Process Improvement and Data Interchange Management

• Tracked process improvements for every release, ensuring gradual growth in the team's process efficiency.
• Consolidated requests for Electronic Data Interchange, ensuring mappings were done as per standards.