ROHMA TIWANA
Lansing,Michigan
Summary
Dedicated customer service professional with a proven track record of fostering teamwork and achieving exceptional results in fast-paced environments. Strong communication and multitasking abilities consistently deliver high service standards, ensuring customer satisfaction. Well-versed in operational procedures, with a keen focus on collaboration to enhance team performance. Committed to effective problem-solving and prioritizing the customer experience to drive success and build lasting relationships.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald
09.2019 - 08.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Addressed customer complaints by remaking dishes and administering refunds.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Trained new employees regarding company policies and food preparation procedures.
- Counted money in cash drawers and calculated customer tips after shifts.
- Delivered exceptional customer service in a fast-paced environment.
- Assisted in training new crew members on operational procedures and best practices.
Sales Representative
Metro by T-Mobile
10.2018 - 08.2019
- Conducted staff meetings to relay general information or to address specific topics.
- Generated leads through effective communication and relationship building with potential customers.
- Introduced promotions and sale opportunities, enticing customers.
- Followed checklist to complete retail store opening and closing activities.
- Used knowledge of company products and services to recommend solutions to customers.
- Entered customer transaction information into company databases.
- Managed customer inquiries to provide timely and accurate information on products and services.
Customer Service Representative
EyesbyIndia
10.2016 - 07.2019
- Resolved customer inquiries efficiently through various communication channels.
- Assisted team in maintaining high service standards, enhancing customer satisfaction.
- Identified recurring issues and collaborated on solutions to improve service processes.
- Trained new staff on company policies and customer management protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science (B.S.) - Healthcare Administration
University of Michigan-Flint
Flint, MI08-2026
Skills
- Effective time management
- Cash management
- Effective communication
- Multitasking and organization
- Teamwork and collaboration
- Productivity enhancement
- Customer issue management
- Proficient in MS Word
- Complex Problem-solving
Timeline
Crew Member
McDonald
09.2019 - 08.2021
Sales Representative
Metro by T-Mobile
10.2018 - 08.2019
Customer Service Representative
EyesbyIndia
10.2016 - 07.2019
Bachelor of Science (B.S.) - Healthcare Administration
University of Michigan-Flint