Roiber Berrio

• Assisted guests with check-in and check-out procedures, ensuring a smooth experience.
• Maintained cleanliness and organization of common areas, enhancing guest satisfaction.
• Responded to guest inquiries promptly, providing accurate information and support.
• Collaborated with team members to resolve
• issues efficiently and improve service quality.
• Monitored safety protocols, contributing to a secure environment for guests and staff.
• Documented maintenance requests and followed
• up to ensure timely resolution of issues.
• Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
• Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
• Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
• Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.
• Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
• Facilitated successful reintegration into society for numerous clients by assisting them in finding stable housing options after leaving the shelter environment.
• Implemented a reward system within the facility that encouraged positive behavior among residents while promoting a sense of community involvement.
• Organized donation drives within the local area, successfully securing clothing items, toiletries, and other essentials for shelter residents.
• Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress to
• Provided support to clients in crisis situations, ensuring safety and emotional well-being.
• Monitor security cameras.
• Review the logbook and document all daily activities and incidents in the notebook.
• Maintain communication with the Child Protective Services department.

Handle and manage reports related to 911 calls.

• Supervised daily operations to ensure guest satisfaction and safety standards were met.
• Trained and mentored staff on best practices for customer service and hotel procedures.
• Managed inventory control, ensuring adequate supplies for efficient hotel functioning.
• Implemented process improvements that enhanced operational efficiency and reduced costs.
• Coordinated maintenance requests, ensuring timely responses to guest needs and facility issues.

• Provided support to clients in crisis situations, ensuring safety and emotional well-being.
• Assisted in coordinating daily operations within shelter environment, enhancing service delivery.
• Engaged with community resources to connect clients with essential services and support networks.
• Monitor security cameras.
• Review the logbook and document all daily activities and incidents in the notebook.
• Maintain communication with the Child Protective Services department.
• Handle and manage reports related to 911 calls.

Conducted intake assessments, gathering relevant information to tailor assistance plans for individuals.

• Implemented safety protocols, promoting a secure environment for both staff and clients.