Roica Mercado
Anchorage,AK
Summary
Reliable college student with 3+ years of experience in healthcare reception and customer-facing roles. Skilled in scheduling, documentation, and client communication. Looking to apply strong organizational and interpersonal skills in a part-time administrative role while pursing a degree in psychology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Method Works
07.2024 - Current
- Provide direct therapy services and track client progress using data collection systems.
- Maintain accurate session notes and contribute to individualized treatment plans.
- Collaborate with a multidisciplinary team in a clinical setting.
Registered Behavior Technician
Early Learning for Everyone
08.2023 - 07.2024
- Mentored new staff and implemented individualized treatment programs under BCBA supervision.
- Supported development of client communication and daily living skills.
Medical Receptionist
Family Vision Center
07.2020 - 01.2022
- Scheduled and confirmed 10+ patient appointments daily, managed check-in/out processes, and verified insurance coverage.
- Served as first point of contact for patients, responding to inquiries in person and by phone.
- Maintained organized patient records in compliance with HIPAA regulations.
- Assisted with preliminary eye exams, contact lens fittings, and patient education on eye care.
Lead Hostess
Bridge Seafood Restaurant
05.2019 - 06.2020
- Managed seating assignments, trained new hosts, and handled customer concerns during peak service.
Education
Bachelor of Arts - Psychology
University of Alaska Anchorage
Anchorage, AK05-2026
Skills
- Microsoft Office Suite
- Data Entry
- Filing
- Document Preparation
- Record Management
- Phone Etiquette
Certification
RBT Certified
CPR Certified
Timeline
Registered Behavior Technician
Method Works
07.2024 - Current
Registered Behavior Technician
Early Learning for Everyone
08.2023 - 07.2024
Medical Receptionist
Family Vision Center
07.2020 - 01.2022
Lead Hostess
Bridge Seafood Restaurant
05.2019 - 06.2020
Bachelor of Arts - Psychology
University of Alaska Anchorage
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