Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roice Galardy

Miami,FL

Summary

Dynamic operations supervisor at Freight Forward Company with a proven track record in team leadership and customer service. Enhanced team performance through effective conflict resolution and development strategies, achieving high customer satisfaction. Adapted swiftly to industry changes, ensuring operational excellence and a motivated workforce.

Overview

5
5
years of professional experience

Work History

Supervisor of Operations

Freight Forward Company
12.2019 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.

Education

Economics

Lazaro Pena
Cuba Havana
06.2010

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution

Languages

English
Elementary
Spanish
Elementary

Timeline

Supervisor of Operations

Freight Forward Company
12.2019 - Current

Economics

Lazaro Pena

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