ROKEIFA ROBERTS
Depew,NY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SelectQuote
Overland Park, KS
09.2021 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Insurance Agent
SelectQuote
Overland Park, KS
09.2021 - Current
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Promoted products and services using upselling and other sales strategies.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales
Store Customer Service Representative
Walmart
Lancaster, NY
11.2013 - 07.2021
- Operate cash register when urgency arises
- Take appropriate procedures in attending to claims of customers
- Apprised with product updates and products information so as to offer good response to customers' questions
- Handle proper labeling and pricing of merchandize
- Maintain set-up of seasonal merchandise according to customer needs.
Walmart Supervisor
Walmart inc
Depew, NY
11.2014 - 07.2021
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workshop work flow for over 15 employees.
- Directed staff and managed annual capital budget.
- Performed annual evaluations and reviews for large staff of employees.
- Interviewed, hired and trained new employees for production positions.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Tracked and prepared quarterly reports of sales goals to management.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Sales Account Manager
Rent A Center
Cheektowaga, NY
08.2015 - 06.2017
- Sales: Responsible for and Revenue growth/maintenance
- Greet and assist customers on sales floor
- Obtain new rental orders on sales floor and over phone
- Complete rental agreements as required
- Prospect for new business by telemarketing and distributing print materials
- Keep coworkers informed of promotions and products Store Supervision.
- Negotiated prices, terms of sale and service agreements
Education
AS - Liberal Arts
Erie Community College
2015
Regional Diploma - undefined
Middle Early College High School
2012
Skills
- Training and mentoring
- Sales and marketing
- Time Management
- Insurance Coverage Verification
- Client Interviews
- Records Maintenance
- Verbal and Written Communication
- Insurance Policy Sales
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Licensed Health Insurance Agent
Timeline
Customer Service Representative
SelectQuote
09.2021 - Current
Insurance Agent
SelectQuote
09.2021 - Current
Sales Account Manager
Rent A Center
08.2015 - 06.2017
Walmart Supervisor
Walmart inc
11.2014 - 07.2021
Store Customer Service Representative
Walmart
11.2013 - 07.2021
AS - Liberal Arts
Erie Community College
Regional Diploma - undefined
Middle Early College High School
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