Rokeshia Hamilton
Lauderdale Lakes,USA
Summary
Detail-oriented healthcare professional with a background in medical records, EMR systems, and patient support services. Experienced in handling high-volume calls, coordinating patient care, and maintaining accurate documentation while using Epic Systems and other electronic health record systems. Skilled in insurance verification, patient scheduling, and delivering compassionate customer service in fast-paced environments. Proven ability to multitask, meet performance metrics, and ensure compliance with HIPAA standards while supporting both in-person and telehealth operations.
Overview
8
8
years of professional experience
Work History
EMR Specialist
TTEC
12.2024 - Current
- Managed and maintained electronic medical records using Epic Systems and other EMR systems to ensure accurate and up-to-date patient information
- Supported telehealth services by documenting virtual patient visits, updating charts, and coordinating care between providers
- Verified patient demographics, insurance information, and medical history to ensure accuracy and compliance
- Assisted providers with real-time charting and documentation during virtual appointments
- Ensured all patient records met HIPAA guidelines and confidentiality standards
- Communicated with patients and healthcare teams to resolve documentation discrepancies and support continuity of care
- Maintained high accuracy and efficiency in a fast-paced, remote healthcare environment
Verification Specialist
Sicuro Health
11.2023 - 02.2024
- Verified insurance eligibility, benefits, and authorizations to support accurate facility billing.
- Utilized payer portals to confirm coverage and prevent claim denials.
- Identified discrepancies impacting reimbursement and escalated when necessary.
- Followed up on pending accounts to ensure timely processing and payment resolution.
- Maintained 98% accuracy in high-volume insurance verification processing.
Customer Service Representative
Teleperformance
03.2023 - 10.2023
- Reviewed customer accounts to identify discrepancies, billing concerns, and payment issues.
- Resolved account-related inquiries while documenting all actions in CRM systems.
- Escalated complex issues to appropriate departments for resolution.
- Met strict production and quality standards in a fast-paced call center environment.
Medical Front Desk
CareerSource Broward
06.2018 - 08.2020
- Verified patient insurance coverage and collected necessary documentation prior to services.
- Reviewed patient information for accuracy to prevent claim denials and billing errors.
- Assisted with outpatient registration, benefit verification, and authorization confirmation.
- Communicated with insurance payers regarding eligibility and coverage questions.
- Maintained accurate account documentation to support facility billing and reimbursement processes.
- Managed and maintained patient records using Epic Systems, ensuring accuracy, compliance, and confidentiality (HIPAA)
Education
High School Diploma -
Academics Solution Academy
Coral Springs Skills
- Assisted in managing electronic medical record systems to streamline patient data access Supported healthcare teams in utilizing EMR systems for improved patient care Contributed to training staff on EMR functionalities to enhance operational efficiency
- Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
- Established and enforced productivity standards to enhance operational efficiency
- Applied analytical thinking to evaluate complex problems and develop effective solutions
- Demonstrated meticulous attention to detail in all tasks and projects
Timeline
EMR Specialist
TTEC
12.2024 - Current
Verification Specialist
Sicuro Health
11.2023 - 02.2024
Customer Service Representative
Teleperformance
03.2023 - 10.2023
Medical Front Desk
CareerSource Broward
06.2018 - 08.2020
High School Diploma -
Academics Solution Academy