Summary
Overview
Work History
Education
Skills
Volunteer Experience And Key Achievements
Summary Of Experience
Timeline
Generic

Rokhaya Kamara

Pearl,MS

Summary

10 years of Customer Service Experience Excellent Customer Service Skills Effective Customer Retention & Sales Skills

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

8
8
years of professional experience

Work History

Cashier/ Stocker

Walmart
07.2023 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.

Comcast

Customer Experience Associate
03.2020 - 10.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Fanta African Hair Braiding

Assistant Manger
02.2017 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Oversees business operation, salon inventory and manages finances.
  • consults clients on hair braiding options to meet their needs.
  • Recommends styles that compliment customers
  • Follow salon policies and procedures as well as maintaining safety regulations within the salon.
  • Train new braiders on techniques, products , and customers services skills

Education

High School Diploma -

Terry High School
235 W Beasley Street, Terry, MS 39170
05.2020

Skills

  • Effective Communication
  • Team Organizational Skills
  • Sales Expertise
  • Problem Solving
  • Client Retention
  • Promoting Product
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash register systems
  • Customer service

Volunteer Experience And Key Achievements

Boosted Salon Sales by 30%, 2021

Summary Of Experience

10, Excellent Customer Service Skills, Effective Customer Retention & Sales Skills

Timeline

Cashier/ Stocker

Walmart
07.2023 - 03.2025

Comcast

Customer Experience Associate
03.2020 - 10.2022

Fanta African Hair Braiding

Assistant Manger
02.2017 - 04.2020

High School Diploma -

Terry High School

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Rokhaya Kamara