Roksolana Hryniuk
Palatine,IL
Summary
Dedicated specialist in the transportation industry with 5 years of experience working in fast-paced office environments. Committed to continuous learning and development.
Overview
7
7
years of professional experience
Work History
Customer Experience Agent
AIT Worldwide Logistics
Palatine, IL
07.2024 - Current
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Consistently met or exceeded all monthly performance goals.
- Handled high-volume calls while maintaining professionalism and empathy in every interaction.
Operational Supervisor
Gwynn Logistics
Lviv
02.2022 - 02.2024
- Oversaw day-to-day activities and tasks within my team, ensuring all loads are updated promptly and all customer inquiries are answered.
- Implemented personalized training for 10 Logistics Coordinators resulting in a 30-40% increase in accessorial charges approval within the team.
- My attentiveness to the details and issue-solving skills helped to decrease any potential losses to the company.
Logistics Coordinator
Gwynn Logistics
Lviv
02.2019 - 02.2024
- Provided exceptional customer service by promptly addressing customer inquiries, concerns, and requests related to shipments, deliveries, and logistics processes.
- Efficiently managed to track all pick-ups and deliveries that were assigned to me, focusing on deadlines and helping colleagues with their tasks, as needed.
- Demonstrated strong problem-solving skills and provided effective solutions.
Customer Service Representative
ARO Solutions
Lviv
06.2018 - 08.2019
- Consulted customers regarding company services.
- Assisted customers via emails and phone calls.
- Resolved customer complaints in a timely and professional manner.
Education
Bachelor in Philology - English Philology
Lviv National University Ivan Franko
Lviv07.2017
Skills
- Computer Skills
- Ability to Work Under Pressure
- Microsoft Office
- Customer service
- Time management
- Attention to Detail
- Ability to Learn Quickly
- Teamwork Skills
Timeline
Customer Experience Agent
AIT Worldwide Logistics
07.2024 - Current
Operational Supervisor
Gwynn Logistics
02.2022 - 02.2024
Logistics Coordinator
Gwynn Logistics
02.2019 - 02.2024
Customer Service Representative
ARO Solutions
06.2018 - 08.2019
Bachelor in Philology - English Philology
Lviv National University Ivan Franko
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