Rola Bazzi
Dearborn Heights,MI
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
11
11
years of professional experience
Work History
Medical Technician
Chronic Care Management
01.2022 - 06.2024
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Secretary
Moussa S. Bazzi M.D.
01.2021 - 05.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Pharmacy Cashier
Payless RX Pharmacy
02.2019 - 01.2021
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
Front Desk Receptionist
Nucare Physical Therapy
01.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Speech Pathologist Assistant
All About Kids Learning Center
01.2013 - 02.2015
- Supported speech pathologists in maintaining a safe and orderly therapeutic environment for patients at all times.
- Assisted SLPs in conducting research projects related to speech-language pathology advancements, contributing to the professional knowledge base within the field.
- Prepared therapy materials and equipment before each session, ensuring optimal organization and efficiency during treatments.
- Assisted in the evaluation of patients'' needs and goals, creating a personalized approach to therapy.
Education
No Degree -
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
Fordson High School
Dearborn, MI06.2002
Skills
- HIPAA Regulations
- Direct Patient Care
- Patient interaction
- Immunohistochemical testing
- Patient Monitoring
- Patient Assessments
Languages
Arabic
Native or Bilingual
Timeline
Medical Technician
Chronic Care Management
01.2022 - 06.2024
Secretary
Moussa S. Bazzi M.D.
01.2021 - 05.2023
Pharmacy Cashier
Payless RX Pharmacy
02.2019 - 01.2021
Front Desk Receptionist
Nucare Physical Therapy
01.2018 - 04.2019
Speech Pathologist Assistant
All About Kids Learning Center
01.2013 - 02.2015
No Degree -
LaGuardia Community College of The City University of New York
High School Diploma -
Fordson High School
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