Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roland Emmalee

Summary

Dynamic and dedicated customer service professional with extensive experience at Big Smoke. Proven ability in cash handling and inventory management, complemented by strong teamwork and communication skills. Recognized for enhancing customer satisfaction through exceptional service and efficient point-of-sale operations, fostering lasting relationships and repeat business.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Punctual and honest All with solid background in all environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

3
3
years of professional experience

Work History

Cashier/Customer Service Cashier

Big Smoke
03.2025 - 08.2025
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained organized cash drawer, ensuring proper handling of cash and credit transactions.
  • Assisted in inventory management, restocking shelves, and maintaining product displays.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Bagger/Customer Service Representative/Cashier Helper

Ridley's Family Market
05.2024 - 03.2025
  • Operated cash register efficiently to process customer transactions and handle payments.
  • Collaborated with team members to ensure timely bagging of groceries for customers.
  • Maintained cleanliness and organization of workstations to enhance operational efficiency.
  • Assisted in restocking shelves and ensuring product availability for customers.

Sales Associate

Family Dollar
02.2022 - 11.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience
  • Maintained knowledge of current promotions and sales to effectively communicate benefits to customers
  • Organized merchandise displays to optimize visual appeal and facilitate customer engagement
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout process
  • Adapted quickly to changing priorities and tasks in fast-paced retail environment
  • Engaged in ongoing training sessions to improve product knowledge and customer service skills
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Twin Falls Senior High School
Twin Falls, ID
05-2023

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Cash handling and management
  • Cash register systems
  • Product restocking
  • Merchandise restocking
  • Cash drawer balancing
  • POS systems
  • ID verification
  • Attention to detail
  • Inventory control
  • Retail merchandising
  • Point of sale operation
  • Loss prevention
  • Fraud prevention awareness
  • Liquor regulations and compliance

Timeline

Cashier/Customer Service Cashier

Big Smoke
03.2025 - 08.2025

Bagger/Customer Service Representative/Cashier Helper

Ridley's Family Market
05.2024 - 03.2025

Sales Associate

Family Dollar
02.2022 - 11.2023

High School Diploma -

Twin Falls Senior High School
Roland Emmalee