Malachi Joseph
Miami,FL
Summary
Dynamic and results-driven professional with extensive experience at Zoe Lady Cooks, excelling in customer service and inventory control. Proven ability to enhance customer satisfaction through effective issue resolution and clear communication. Skilled in cash register operation and regulatory compliance, consistently reducing food waste and ensuring high-quality service.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Service Cashier
Zoe Lady Cooks
03.2022 - 08.2025
- Greeted customers, answered menu questions and responded to complaints.
- Accepted orders and packed food for takeout and delivery.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Assisted food prep and assembly on line and served 50+ customers per day.
- Planned daily menus and prepped food for service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
North Miami Senior High School
Miami, FL06-2025
Skills
- Product restocking
- Returns processing
- Cash register operation
- Inventory restocking
- Hospitality and accommodation
- Regulatory compliance
- Inventory control
- Time management skills
- Purchase assistance
- Basic math
- Issue resolution
- Customer service
- Clear communication
- Conflict resolution
Languages
English
Native or Bilingual
Creole
Limited Working
Timeline
Cashier/Customer Service Cashier
Zoe Lady Cooks
03.2022 - 08.2025
High School Diploma -
North Miami Senior High School