Roland Garcia

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.

All school repairs,plaster & painting wall,assembling school furniture,moving school furniture & school supplies,hanging up school furniture, cubbies,blackboards,projectors,shelfs etc.Clean & take out trash.

• Maintenance and safety of vehicle
• Proper insurance and tags on vehicle
• Picking up and storing vehicle in private garage
• Punctual(on time), responsible for all personal belongings of client
• Proper uniform and self maintenance
• Respectful and helpful to client.
• Stowed passenger items with care and concern to avoid damage or displeasure with handling.
• Answered, scheduled, and responded to reservation calls at specific times and locations.
• Mapped efficient routes with minimal disruption to passengers or schedules.
• Upheld high standards of cleanliness, sanitation, and service.
• Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.

• Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
• Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
• Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
• Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.

• CONCIERGE, DOORMAN, PORTER etc.
• Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
• Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
• Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
• Secured doorways to maintain customer and employee safety and uphold company policies and procedures.