Dedicated and results-driven, I am a natural leader and seasoned hospitality industry professional with an extensive background in Operations Management, LIVE Events, Customer Service, Recruiting/Training, Marketing/Branding, Social Media/Influencer Partnerships, Private Aviation, and Entertainment. My proven track record reflects not only a wealth of experience but also a passion for delivering exceptional results. I thrive in dynamic environments, leveraging my expertise to drive success, foster team growth, and enhance the overall customer experience. With a keen eye for innovation and a commitment to excellence, I bring a unique blend of skills that seamlessly align with the diverse demands of the ever-evolving industries I've served.
Hi, I’m
Roland Gruspe Jr
Cerritos,CA
Summary
Overview
18
years of professional experience
1
Certification
Work History
OnLocation ExpCoachella/Stagecoach & Super Bowl LVIII, CA & NV
VIP Exp./Events Coordinator, Lead Resort Concierge
03.2016 - Current
Job overview
- Delivered high-end concierge services for Platinum resort guests, C-Level Executives, and VIP/Celebrity artists.
- Managed Platinum/VIP program elements, guest access/transportation, festival/music/tour schedules, and live events.
- Provided on-demand guest services, including travel, deliveries, staff management, private escorts and bespoke activities for Platinum Estates, Safari Resort, and VIP Experience guests.
- Collaborated with teams to address festival/tour/event activation and VIP service issues, while ensuring safety/compliance.
- Tailored off-site excursions, private shopping experiences with top local luxury brands, and exclusive dining options.
- Partnered with leading wellness and beauty experts to provide on-site treatments and services for Safari Resort and Yurt guests, while seamlessly coordinating festival access for all vendors.
- Supported the coordination of Super Bowl LVIII gifting suite, facilitated VIP lounge setup, and managed NFC/AFC bar takeovers, both on-site and off-site.
- Led the Wayfinder Zone at the 'On The Fifty' lounge in Allegiant Stadium, overseeing the coordination and seamless escort of Platinum, VIP and celebrity guests to their designated event areas.
- Recorded guest feedback, developed local staff, and trained new employees while maintaining client relationships.
Latitude 38 Ent. IncNapa, CA
VIP Exp./Terrace Coordinator (Bottlerock/La Onda)
05.2024 - 05.2024
Job overview
- Reported directly to VIP Experience Manager to facilitate Platinum guest experiences.
- Delivered on viewing experience for Platinum guests at predetermined festival stations.
- Collaborated with festival security at pre-assigned stations, maintaining strong relationships.
- Performed spot checks in Platinum areas ensuring ad hoc cleanliness, and Liaised with VIP team Area Managers to coordinate thorough cleanliness needs.
- Maintained thorough knowledge of Platinum-specific festival offerings/areas, and essential festival information (map, band schedule, culinary stage schedule, and various offerings).
- Assisted Platinum management team with assorted tasks to ensure flawless program execution.
100x Hospitality Berkeley, Los Angeles & San Diego , CA
VIP Exp. Coordinator (ODESZA, The Decemberists)
06.2024 - 07.2024
Job overview
- Assisted with tour VIP lounge set-up, and any check-in areas including load-in and load-out procedures.
- Prepared/organized VIP merchandise and managed inventory.
- Managed will-call lists and checked in VIP guests.
- Communicated VIP tour program specifics to guests and venue staff/security.
- Gathered and organized materials to support operations.
- Organized spaces, materials and catering support for staff.
Consumer Direct Irvine, CA
Partner Success Specialist & Event Coordinator
09.2022 - 01.2024
Job overview
- Developed/executed influencer marketing campaigns to boost brand awareness, drive traffic, and grew social media audiences.
- Researched industry trends, cultivated relationships with digital media personalities, organized events with top-tier partners and identified collaboration opportunities.
- Created content strategies, analyzed campaign data for optimization, and provided partner support and compliance resources.
- Tracked key performance indicators, reviewed metrics, and evaluated potential affiliate partnerships.
- Conducted product demonstrations, and facilitated public demos at conventions and trade shows.
- Produced concept plans/themes/design for high-profile corporate meetings, conferences and networking events on/off-site.
- Created and managed administrative logistics of special events planning, venue bookings, and vendor relationships.
Surf AirHawthorne, CA
Ground Ex. Operations Manager (SoCal/NorCal)
01.2015 - 05.2022
Job overview
- Coordinated ground operations, including check-in, arrivals/departures, tours, charters, and customer support for both SoCal and NorCal members, C-Suite executives, celebrities, and guests.
- Established company policies and SOPs, recruited and trained ground crew members, managed stations special events/activations, and developed staff for all Surf Air CA. fixed base operators (FBOs).
- Ensured compliance with flight safety rules/regulations, conducted performance reviews, and earned top station five-star ratings in quality assurance.
- Oversaw social media marketing platforms, boosting sales, community involvement/engagement by over 80%
- Led process improvements, managed staffing needs for all CA. stations, resolved customer/member complaints while improving employee morale, and achieved sales and member experience goals.
Disneyland ResortAnaheim, CA
Guest Talent Coordinator
01.2007 - 12.2020
Job overview
- Organized and facilitated guest talent performances and workshops at Disneyland Resort and CA Adventure.
- Served as liaison between technical and operational teams, production staff and talent, ensuring clear communication with performers on and off stage.
- Managed all show elements, including pre-production planning, park logistics, transportation, ticketing, booking, and performer/guest dressing rooms.
- Collaborated with diverse individuals, high-profile performers, and special events, utilizing strong communication skills and stage management.
- Safely managed performing artists and musicians backstage and onstage, ensuring smooth and engaging shows.
StarbucksCerritos, CA
Assistant Store/District Visual Manager
2004 - 2006 (2 education.years_Label)
Job overview
- Managed daily operations, including opening/closing procedures, shift changes, back-of-house tasks, payroll, and store maintenance.
- Recruited, hired, trained, and coached baristas, developing Shift Supervisors into service leaders.
- Served as district Visual Assistant, implementing floor-sets and fixtures.
- Oversaw inventory, customer service, and compliance with food and
safety regulations. - Monitored sales, supervised employees, maintained records, and resolved customer complaints.
- Conducted performance reviews, provided leadership during peak hours, and optimized service levels through detailed reports and delegation.
Education
Long Beach City CollegeLong Beach, CA
Associate of Arts
2014
University Overview
Devry UniversityLong Beach, CA
Some College (No Degree) from Business Management
University Overview
Skills
- Operations Management, Customer Service, Recruiting/Training
- Executive Administrative Assisting and Event Planning/Coordinating
- Marketing, Branding, Social Media and Entertainment
- VIP Services, Guest Experiences, Private Aviation/Travel Coordination and Celebrity/Artist Relations
- Proficient in Microsoft Office Suite including Excel, Word, Power Point, and Microsoft Outlook
- Experienced with corporate communication and virtual platforms/apps such as Slack, Yammer, Asana, Ring-Central, Zoom, When I Work, Hootsuite and HubSpot
- Possesses advanced written and verbal communication skills with attention to detail, organization and multi-tasking abilities
- Professional Dancer, Choreographer/Dance Instructor and Talent Casting
Accomplishments
Accomplishments
- Consumer Direct "In The Spotlight" Award (2022-2023)
- Surf Air "Who's Amazing" Award recipient (2017-2020)
- Top Station for Surf Air CA. Flight Ratings (Summer 2018)
- Disney Talent Operations Leadership Development (TOLD) Program Graduate (2016)
- Starbucks Legendary Service Leader with snapshots no less than 90% and with service no less than 5 stars
Certification
- Sandler Sales Certified
OBJECTIVE
OBJECTIVE
Seeking a salaried Operations Manager role with opportunities for professional growth, where I can leverage my skills in both creative and logistical thinking. Eager to contribute my extensive experience in operations management, LIVE events, social media/influencer marketing, aviation and entertainment to drive efficiency, enhance organizational performance, and advance my career in a dynamic and innovative environment.
Quote
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Testimonials
Testimonials
DR. JENNIFER MUSSELMAN \ @mystartuptherapist
- "Roland understands customer care and is exceptional at thinking through every step along the way to ensure a quality experience or wonderful event. He cares deeply about your satisfaction and the experience his clients have..."
DAVID ROTHMAN \ Manager, Artist Relations
- “If you are looking for someone who can make sure you have the ultimate experience then look no further than Roland. Before each event that he offers his services for, he carefully plans for the unexpected to ensure that every client has the best time possible. Roland has set the gold standard when it comes to a VIP concierge.”
RAQUEL BAUER | @chefrockett
- "I've had the pleasure of working on events with Roland over the last 10 years. His attention to detail is unmatched as is his amazing energy level and enthusiasm. A true service professional across multiple areas of focus. There is never a doubt in my mind that while working alongside him a client event will be the best possible version imaginable."
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VIP Exp. Coordinator (ODESZA, The Decemberists)
100x Hospitality
06.2024 - 07.2024
VIP Exp./Terrace Coordinator (Bottlerock/La Onda)
Latitude 38 Ent. Inc
05.2024 - 05.2024
Partner Success Specialist & Event Coordinator
Consumer Direct
09.2022 - 01.2024
VIP Exp./Events Coordinator, Lead Resort Concierge
OnLocation Exp
03.2016 - Current
Ground Ex. Operations Manager (SoCal/NorCal)
Surf Air
01.2015 - 05.2022
Guest Talent Coordinator
Disneyland Resort
01.2007 - 12.2020
Long Beach City College
Associate of Arts
Devry University
Some College (No Degree) from Business Management
Assistant Store/District Visual Manager
Starbucks
2004 - 2006 (2 education.years_Label)
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