Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Roland H. Ramos

Elk Grove,USA

Summary

Dynamic finance professional blending financial accounting expertise with strategic vision, leadership, and business acumen. Recognized for effectively coordinating complex projects through the assimilation of extensive data. Maintains professionalism in fast-paced environments that demand independent judgment, resourcefulness, confidentiality, and strong analytical skills. Proficient in various computer applications, with strengths in ensuring departmental controls, achieving organizational objectives, identifying and solving strategic problems, building and training effective teams, preparing journal entries, and supervising departmental work.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

24
24
years of professional experience

Work History

Merchandiser/Stocker

KeHe Distributors, Inc.
05.2024 - 02.2026
  • Supports KeHe sales at customer sites with proper placement and display of merchandise, assists with resets, and maintains cleanliness of fixtures and displays.
  • Assigned a specific route within a territory to services.
  • Expected to project a positive image to DPI customers and while adhering to DPI policies and procedures.
  • Able to work both independently and collaboratively with coworkers, customer’s employees and vendors.
  • Communicate with warehouse personnel and District Manager regarding product discrepancies and/or customer issues.

Merchandiser

DPI Specialty Foods, Ontario, CA
Ontario, CA
12.2015 - 05.2024
  • Supports DPI sales at customer sites with proper placement and display of merchandise, assists with resets, and maintains cleanliness of fixtures and displays.
  • Assigned a specific route within a territory to services.
  • Expected to project a positive image to DPI customers and while adhering to DPI policies and procedures.
  • Able to work both independently and collaboratively with coworkers, customer’s employees and vendors.
  • Communicate with warehouse personnel and District Manager regarding product discrepancies and/or customer issues.

Stay at home Dad and seek for employment, Elk Grove, CA
Elk Grove, CA
12.2013 - 12.2015
  • Volunteered for my younger son’s (kindergarten) school for various activities and function.
  • Looked for employment individually and through job agencies.
  • Cared after my brother who is terminally ill.

Coordinator Finance

VERIZON WIRELESS, Folsom, CA
Folsom, CA
07.2010 - 12.2013
  • Assisted supervisor and fellow coordinator in creating M&P’s for department functionality.
  • Created databases using Microsoft ACCESS and Excel for weekly, monthly, and yearly tracking of items received from credit card processors i.e. (Visa, MasterCard, Discover and Amex).
  • Researched, resolved and processed credit card chargebacks and disputes on a daily basis.
  • Reconciled chargeback items via reconciliation software [Reconnect].
  • Interfaced on a daily basis with internal Verizon customers such as Fraud and Collections and Customer Care regarding exception payment issues from customers.
  • Provided direction, guidance and training to new team members.
  • Assisted with identifying processing gaps and providing coaching/training to minimize future issues; then implemented process changes to reduce exposure.
  • Assisted supervisor with daily activities for a team of 10-12 treasury staff employees.
  • Handled escalated issues requiring 24 hour resolution.
  • Research and apply customer payments to appropriate billing systems.
  • Investigate and resolve customer payment discrepancies and customer service inquiries.
  • Research and resolve credit balance, missing or misapplied payment situations.
  • Prepare refunds for equipment purchase, overpayment or credit balance exceptions.
  • Develop and prepare journal entries for expense recordation.
  • Interact daily with banks to ensure timely resolution of pending adjustments.
  • Generate monthly statistics for management.
  • Participate in new projects and initiatives as directed by management.
  • Credit Card chargeback file downloads for out of office coverage and vacation coverage.
  • Credit Card chargeback metric reporting for vacation/out of office coverage.

Assistant Treasury
06.2002 - 07.2010
  • Reconciles electronic payments to the bank and billing systems by conducting daily investigations of cash, check, credit card, internet, home banking and 3rd party payments for accurate application in multiple billing systems.
  • Interface with customer service, corporate collections and banks and analyze bank statements, bank endorsements and customer tendencies to determine validity of requests and make appropriate adjustments within company policy.
  • Research and apply customer payments from various sources to billing systems.
  • Determined the proper application of customer exception payments to include returned checks, transfer requests, research requests security deposits and credit card chargebacks.
  • Investigated and resolved all customer electronic accounts receivable discrepancies and customer service inquiries.
  • Performed electronic lockbox payment and reconciliation processing.
  • Prepared refunds for payments taken in error or misapplied payments/ Credit card chargeback research and resolution.
  • Partnered with Treasury management, Lockbox management and IT to resolve escalated open issues and avoid repeat errors pertaining to the customer payment processing.

Education

Bachelor of Science - Business Accounting

University of Phoenix
Sacramento, CA
10.2009

Associate in Applied Science - Computer Applications and Accounting Courses

Heald Business College
Hayward, CA
10.1995

Skills

  • PEOPLESOFT
  • ORACLE
  • RECONNET
  • EXCEL
  • POWER POINT
  • MICROSOFT WORD
  • ACCESS
  • MICROSOFT OUTLOOK

Accomplishments

  • Supervised team of 4 staff members.

Languages

tagalog
Native or Bilingual
English
Native or Bilingual

Timeline

Merchandiser/Stocker

KeHe Distributors, Inc.
05.2024 - 02.2026

Merchandiser

DPI Specialty Foods, Ontario, CA
12.2015 - 05.2024

Stay at home Dad and seek for employment, Elk Grove, CA
12.2013 - 12.2015

Coordinator Finance

VERIZON WIRELESS, Folsom, CA
07.2010 - 12.2013

Assistant Treasury
06.2002 - 07.2010

Associate in Applied Science - Computer Applications and Accounting Courses

Heald Business College

Bachelor of Science - Business Accounting

University of Phoenix
Roland H. Ramos