Roland Kehdy
Waltham,MA
Summary
Hardworking Mechanic, successful at completing inspections, maintenance, and repairs on German vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. looking to expand my knowledge and improve my skills to promote self and the company's growth.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Automotive Technician
Rayteam Automotive
03.2022 - Current
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
Automotive Technician
Lowell Automatic Transmission
06.2020 - 06.2021
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Performed safety and emissions inspections.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
Automotive Technician Intern
BMW Of Norwood
05.2019 - 08.2019
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Assisted senior technicians with complex repair tasks, expediting overall service completion times.
- Developed expertise in multiple diagnostic tools and equipment, improving diagnostic accuracy and reducing repair times.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed customer orders and warranty services according to manufacturer specifications.
Automotive Service Advisor
Audi Center Lebanon
10.2016 - 08.2018
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Automotive Technician
Porsche Center Lebanon
07.2013 - 09.2016
- scan vehicles for faults
- diagnose problems and fix
- maintain vehicles for regular maintenance such as oil changes, tires, filters, etc.
- provide documentation for work done
- fulfill warrantee jobs and requirements
- communicate with team leader for information about car and for jobs required
- keep bay and tools clean and well maintained
Education
Bachelor of Science - Business Management
Framingham State University
Framingham, MA05.2024
Associate of Science - Automotive Technology BMW Program
Massachusetts Bay Community College
Wellesley Hills, MA05.2020
Associate of Technology - Automotive Mechanics
Dekwaneh Institut
Dekwaneh Lebanon07.2013
Skills
- Strong Work Ethic
- Estimating Work
- Repair Cost Estimation
- Schematic Interpretation
- Customer Service
- Alignments experience
- Issue Resolution
- Electrical failure repairs
- Engine repair
- Rebuilding engines
Certification
- Porsche Bronze Technician, Porsche - December,2014
- 911turbo&G2 Panamera model, Porsche center Lebanon - December 2013
- basic electronics, Porsche Center Lebanon - December 2015
- Audi Certified Service advisor, VW Audi Dubai - April 2018
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Full Professional
Timeline
Automotive Technician
Rayteam Automotive
03.2022 - Current
Automotive Technician
Lowell Automatic Transmission
06.2020 - 06.2021
Automotive Technician Intern
BMW Of Norwood
05.2019 - 08.2019
Automotive Service Advisor
Audi Center Lebanon
10.2016 - 08.2018
Automotive Technician
Porsche Center Lebanon
07.2013 - 09.2016
Bachelor of Science - Business Management
Framingham State University
Associate of Science - Automotive Technology BMW Program
Massachusetts Bay Community College
Associate of Technology - Automotive Mechanics
Dekwaneh Institut
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