Roland M. Allard JR
East Lyme,CT
Summary
To obtain a position with a company that will utilize the skills I already possess while providing me the opportunity to continue to grow within.
Overview
17
17
years of professional experience
Work History
Service Manager / Service Director
Greentree Toyota Scion
Danbury, CT
12.2017 - Current
- Led service team to enhance customer satisfaction through effective communication and problem resolution.
- Streamlined service operations by implementing new scheduling software, improving workflow efficiency.
- Mentored junior staff on best practices in automotive service management and customer interaction techniques.
- Developed training programs to elevate technical skills of service personnel, fostering professional growth.
SERVICE MANAGER
LORENSEN AUTO GROUP
09.2014 - 11.2017
- Ensure all employees are following proper processes. Monitor payroll. Monitor CSI. Monitor hours per RO and shop efficiency. Create and customize marketing materials while maintaining budget for the best ROI. Reporting. Forecasting.
- 10% year over year sales increase since 2014.
- Consistently in top 5 for CSI within district since 2014.
ASSISTANT SERVICE MANAGER
LORENSEN AUTO GROUP
01.2010 - 01.2014
- Assisted clients in understanding and meeting their service needs in a timely and efficient manner while maintaining a 1.8 hour per RO average and outstanding customer satisfaction rating.
LOT ATTENDANT
LORENSEN AUTO GROUP
01.2009 - 01.2010
- Maintained integrity of dealership inventory. Responsible for relocating vehicles, detailing, and overall appearance of lot.
Education
HVAC Certification - undefined
Porter & Chester / ICPA
01.2004
Diploma - undefined
Old Saybrook Senior High School
01.2002
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Critical thinking
Employee training and development
Time management
Goal oriented
Workflow management
Timeline
Service Manager / Service Director
Greentree Toyota Scion
12.2017 - Current
SERVICE MANAGER
LORENSEN AUTO GROUP
09.2014 - 11.2017
ASSISTANT SERVICE MANAGER
LORENSEN AUTO GROUP
01.2010 - 01.2014
LOT ATTENDANT
LORENSEN AUTO GROUP
01.2009 - 01.2010
HVAC Certification - undefined
Porter & Chester / ICPA
Diploma - undefined
Old Saybrook Senior High School