Roland Peterson
Abilene,TX
Summary
Dynamic leader with a proven track record at Delek US, adept in customer service management and inventory control. Excelled in enhancing store operations and staff retention, significantly improving service quality. Skilled in problem-solving and multitasking, with a commitment to fostering positive customer relations and a productive team environment.
Overview
2025
2025
years of professional experience
Work History
Store Manager
Delek US
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Restaurant Manager
Jack in the Box
- Carefully interviewed, selected, trained, and supervised staff.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Auto Detailer
Mobile Reflections
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Production Technician
Bandag Bridgestone
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
GED -
El Centro Jr Sr High
Sacramento, CA12.1983
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Friendly and Positive
- Inventory Management
- Retail Inventory Management
Timeline
Production Technician
Bandag Bridgestone
08.2020 - Current
Store Manager
Delek US
Restaurant Manager
Jack in the Box
Auto Detailer
Mobile Reflections
GED -
El Centro Jr Sr High
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