Roland Rogers
Sugar Land,Tx
Summary
Accomplished leader with a proven track record at MLN Fire Protection Company, adept in operations management and team building. Spearheaded startup initiatives, driving sales growth and enhancing customer relations. Excelled in staff training and coaching, achieving high levels of employee satisfaction and operational efficiency. Demonstrates strong problem resolution abilities and effective leadership, ensuring long-term success and profitability.
Overview
50
50
years of professional experience
1
1
Certification
Work History
General Manager
MLN Fire Protection Company
02.2012 - 04.2024
- Startup of new fire protection company.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Branch Manager
Elite Fire Protection Company
02.2007 - 02.2012
- Start up of new branch office.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
Northstar Fire Protection Of Texas
02.1990 - 02.2007
- Startup of new branch office.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Branch Manager
Grunau Fire Protection Company
03.1988 - 02.1990
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Design Manager
Continental Fire Sprinkler (a Emde Company)
06.1981 - 03.1988
- Researched design trends, technology and processes and directed work of design team .
- Mentored junior designers, providing guidance on design principles, techniques, and best practices to enhance their skill set.
- Spearheaded design process to align with client specifications and budget.
- Managed vendor relationships to source high-quality materials at competitive prices while maintaining budget adherence.
- Provided cost-effective technical solutions.
- Streamlined creative review process by implementing a centralized feedback system that increased productivity across the team.
Fire Sprinkler Designer
Continental Fire Sprinkler (a Emde Company)
05.1976 - 05.1981
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Provide design standards to meet local and national codes.
Fire Sprinkler Designer
Perkins Automatic Sprinkler
01.1974 - 04.1976
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Established user-friendly design system to increase user experience and satisfaction.
Education
High School Diploma -
Alief High School
Alief, Tx05.1972
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Staff Management
- Customer Relations
- Purchasing
Affiliations
- NFPA
- National Institute for Certification of Engineering Technologies
Certification
- NICET Senior Engineering Technician #65034
- Licensed Texas RME-G 0011 (Responsible Managing Employee) Fire Protection
Timeline
General Manager
MLN Fire Protection Company
02.2012 - 04.2024
Branch Manager
Elite Fire Protection Company
02.2007 - 02.2012
Branch Manager
Northstar Fire Protection Of Texas
02.1990 - 02.2007
Branch Manager
Grunau Fire Protection Company
03.1988 - 02.1990
Design Manager
Continental Fire Sprinkler (a Emde Company)
06.1981 - 03.1988
Fire Sprinkler Designer
Continental Fire Sprinkler (a Emde Company)
05.1976 - 05.1981
Fire Sprinkler Designer
Perkins Automatic Sprinkler
01.1974 - 04.1976
High School Diploma -
Alief High School
- NICET Senior Engineering Technician #65034
- Licensed Texas RME-G 0011 (Responsible Managing Employee) Fire Protection
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