Summary
Overview
Work History
Education
Skills
Timeline
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Rolanda Augustine

Hallandale,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Phlebotomist

Octapharma Plasma
12.2021 - 12.2023
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Monitored patients for reactions and verified sample quality.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
  • Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.

Direct Support Professional

ARC Broward
08.2017 - 07.2020
  • Provide assistance to adolescents with developmental disabilities and behavior disorders
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Developed rapport to create safe and trusting environment for care.

Preschool Teacher Assistant

ARC Broward
12.2016 - 07.2017
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Assisted and supervised 10 children through entire school day.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Established positive communication with parents in daily conversation and formal conferences.

Customer Service Representative

Teleperformance
03.2014 - 04.2016
  • Engaging in conversation and solving their problems in a timely manner
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

North Miami Beach Senior High School
Miami, FL

Phlebotomy -

Absolute Home Health Training
Miramar, FL

Nursing -

Miami Lakes Technical College
Miami Lakes
06.2024

Skills

  • CPR/AED
  • Multi-tasked
  • Patient Confidentiality
  • Patient Care
  • Attention to detail
  • Professional demeanor
  • Customer Service

Timeline

Phlebotomist

Octapharma Plasma
12.2021 - 12.2023

Direct Support Professional

ARC Broward
08.2017 - 07.2020

Preschool Teacher Assistant

ARC Broward
12.2016 - 07.2017

Customer Service Representative

Teleperformance
03.2014 - 04.2016

High School Diploma -

North Miami Beach Senior High School

Phlebotomy -

Absolute Home Health Training

Nursing -

Miami Lakes Technical College

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Rolanda Augustine