Rolanda Augustine
Hallandale,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Phlebotomist
Octapharma Plasma
North Lauderdale, FL
12.2021 - 12.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored patients for reactions and verified sample quality.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
Direct Support Professional
ARC Broward
Sunrise, FL
08.2017 - 07.2020
- Provide assistance to adolescents with developmental disabilities and behavior disorders
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed rapport to create safe and trusting environment for care.
Preschool Teacher Assistant
ARC Broward
Sunrise, FL
12.2016 - 07.2017
- Developed weekly lesson plans and activities to engage children and promote learning.
- Addressed behavioral and learning issues with parents and daycare management.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Assisted and supervised 10 children through entire school day.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
Customer Service Representative
Teleperformance
03.2014 - 04.2016
- Engaging in conversation and solving their problems in a timely manner
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
North Miami Beach Senior High School
Miami, FLPhlebotomy -
Absolute Home Health Training
Miramar, FLNursing -
Miami Lakes Technical College
Miami Lakes06.2024
Skills
- CPR/AED
- Multi-tasked
- Patient Confidentiality
- Patient Care
- Attention to detail
- Professional demeanor
- Customer Service
Timeline
Phlebotomist
Octapharma Plasma
12.2021 - 12.2023
Direct Support Professional
ARC Broward
08.2017 - 07.2020
Preschool Teacher Assistant
ARC Broward
12.2016 - 07.2017
Customer Service Representative
Teleperformance
03.2014 - 04.2016
High School Diploma -
North Miami Beach Senior High School
Phlebotomy -
Absolute Home Health Training
Nursing -
Miami Lakes Technical College