ROLANDA ANTHONY
Conroe,Texas
Summary
Conscientious Case Manager with 11 years of experience in social work and case management services. Displays perseverance in the face of challenges. Self-directed and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges and professional development and advancement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HOPWA Case Manager
The Montrose Center
Houston, TX
03.2020 - Current
- Complete assessments, develop service plans, and connect clients to various community and government resources for support
- Triage clients who are requesting financial assistance services
- Identify and screen clients who are accessing services as appropriate to the level of service requested
- Advocate on behalf of clients to decrease service gaps and remove barriers to services helping clients develop and utilize independent living skills and strategies
- Provide information and referral to clients as requested or assessed during a session
- Ensured client confidentiality and dignity at all time
- Verify client eligibility using HMIS software
- Address mental health, housing, transportation, employment and other barriers and discrepancies that may increase risk of homelessness
- Processed and approved Mortgage, Rental, and Utility Payments as required to prevent Homelessness
- Maintained accurate expense records and monthly budget.
Case Manager
West Houston Assistance Ministries
Houston, TX
06.2015 - 02.2020
- Assessed the needs of each client and certified appropriate service
- Coordinated and implemented training to public health professionals
- Provided exceptional services including counseling, case management, education, and job training to a diverse client base
- Referred residents and families to community resources to improve well-being and quality of life
- Provided emotional support while with residents to develop long term plans and goals
- Gathered data, analyzed, and compiled it into reports distributed to the appropriate personnel
- Maintained a high level of confidentiality in all client cases, following strict guidelines and recommendations
- Communicated with individuals of all ethnic and cultural backgrounds daily
- Gathered information and filed reports to resolve complaints
Education
No Degree - NRCMA
Fortis College
Houston, TXBachelor of Science - Business Management/Healthcare Management
American InterContinental University
Houston, TX06.2019
Associate of Applied Science - Business
American InterContinental University
2018
Skills
- Conflict resolution
- Critical thinker
- Information collection
- Life skills development
- One-on-one instruction
- Planning and development
- Patient and Family advocacy
- Data collection and management
- Analytical thinking
- Strategic decision-making
- Multidisciplinary team collaboration
- Social services
- CPR certified
- Medicare and Medicaid applications
- Referrals and Networking
- Compassionate
Certification
CPR/BLS, Nationally Registered Certified Medical Assistant
Timeline
HOPWA Case Manager
The Montrose Center
03.2020 - Current
Case Manager
West Houston Assistance Ministries
06.2015 - 02.2020
No Degree - NRCMA
Fortis College
Bachelor of Science - Business Management/Healthcare Management
American InterContinental University
Associate of Applied Science - Business
American InterContinental University
Similar Profiles
Kody ChenKody Chen
Extern at The Montrose CenterExtern at The Montrose Center
Evan StellyEvan Stelly
Case Manager- YHDP Employment & Education at The Montrose CenterCase Manager- YHDP Employment & Education at The Montrose Center
Jordan SortoJordan Sorto
LVN Treatment Nurse at Montrose Healthcare CenterLVN Treatment Nurse at Montrose Healthcare Center