Adria Thompson
Golden Valley,MN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
HOPWA Family Case Manager
The Salvation Army
Minneapolis, MN
09.2021 - Current
- Engaged in advocacy activities to ensure families are receiving appropriate services from various agencies.
- Maintained accurate documentation of all client interactions and progress reports.
- Monitored the implementation of service plans and provided feedback if any changes were needed.
- Provided referrals to outside providers when necessary such as mental health specialists or legal representatives.
- Participated in trainings regarding relevant topics such as crisis intervention, trauma-informed care.
- Provided emotional support and encouragement to both parents and children during difficult times.
- Prepared and maintained budgets, personnel records or training manuals.
Sales Associate
Nordstrom Rack
St.louis Park , MN
09.2016 - 07.2021
- Greeted customers and provided exceptional customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Program Coordinator
Family Values for Life
St. Paul, MN
11.2019 - 11.2020
- Developed and implemented program activities according to established goals and objectives.
- Organized event coverage to match community expectations and achieve ratings gains.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Ensured timely completion of project deliverables within budget constraints.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Scheduled and developed program activities in accordance with program needs.
- Planned and completed group projects, working smoothly with others.
Behavior Technician
Texana Center
Sugarland, TX
04.2019 - 10.2019
- Assisted with skill acquisition plans, geared to the individuals gross and fine motor skills
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Aided patients in performing activities of daily living.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
Administrative Assistant
Med care Pediatrics Therapy and Nursing
Stafford, TX
04.2018 - 10.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Sales Associate
Macy's
Minnetonka, MN
05.2014 - 01.2015
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions using a point-of-sale system.
- Worked with fellow sales team members to achieve group targets.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Collected payments and provided accurate change.
Shelter Advocate
Tubman Domestic violence shelter
Maplewood, MN
02.2023 - Current
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Collaborated with local law enforcement to ensure that victims were safe during emergency situations.
- Maintained after-hours availability on rotating basis to provide on-call coverage.
- Reached out to individuals via phone, email and SMS to deliver help and support.
- Responded promptly to inquiries from individuals seeking information about available resources related to domestic violence or sexual assault.
- Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
- Conducted safety planning sessions with survivors to assess risks associated with leaving an abusive partner.
Camp Counselor
East Side Neighborhood Services
Minneapolis, MN
05.2013 - 09.2014
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Assisted in developing weekly lesson plans for various age groups.
- Coordinated and led group activities for campers and counselors.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
Education
Bachelor of Science: Psychology -
Central State University
Wilberforce, OH05.2017
Skills
- Customer Service
- Case Management
- Attention to Detail
- Collaboration and Teamwork
- Client Screening
- De Escalation Tactics
- Cultural Sensitivity
- Crisis Intervention
- Applied Behavior Analysis
- Crisis Prevention Intervention (CPI)
Timeline
Shelter Advocate
Tubman Domestic violence shelter
02.2023 - Current
HOPWA Family Case Manager
The Salvation Army
09.2021 - Current
Program Coordinator
Family Values for Life
11.2019 - 11.2020
Behavior Technician
Texana Center
04.2019 - 10.2019
Administrative Assistant
Med care Pediatrics Therapy and Nursing
04.2018 - 10.2018
Sales Associate
Nordstrom Rack
09.2016 - 07.2021
Sales Associate
Macy's
05.2014 - 01.2015
Camp Counselor
East Side Neighborhood Services
05.2013 - 09.2014
Bachelor of Science: Psychology -
Central State University
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