Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Jenkins

Summary

Dynamic Family Case Manager with proven problem-solving and critical thinking skills, experienced at the State of Indiana in expediting permanency for children. Adept at fostering strong relationships and delivering individualized service planning, while maintaining meticulous documentation to enhance family services and client outcomes.

Overview

10
10
years of professional experience

Work History

Family Case Manager Permanency

State of Indiana
10.2023 - Current
  • Facilitated group workshops on topics such as parenting skills, stress management, and self-care to empower clients in their personal growth.
  • Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
  • Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
  • Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.

Server

Mozzis Pizza
07.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Order Picker

Fastenal
10.2021 - 09.2022
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Dog Bather

Details
05.2021 - 10.2021
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.

Crew Member

Bens Pretzels
09.2017 - 07.2018
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Operated cash register to ring up final bill and process various forms of payment.

Sales Associate

Rue 21
09.2016 - 04.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Crew Member

Papa John's Pizza
08.2015 - 06.2016
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Bachelor of Social Work - Social Work

Indiana University, Purdue University Indianapolis
Indianapolis, IN
08-2023

High School Diploma -

Greenfield Central High School
Greenfield, IN
05-2019

Skills

  • Family assessment
  • Problem-solving
  • Multitasking
  • Individualized service planning
  • Family services
  • Critical thinking
  • Customer service
  • Leadership and guidance
  • Adaptability

Timeline

Family Case Manager Permanency

State of Indiana
10.2023 - Current

Order Picker

Fastenal
10.2021 - 09.2022

Dog Bather

Details
05.2021 - 10.2021

Server

Mozzis Pizza
07.2018 - Current

Crew Member

Bens Pretzels
09.2017 - 07.2018

Sales Associate

Rue 21
09.2016 - 04.2017

Crew Member

Papa John's Pizza
08.2015 - 06.2016

Bachelor of Social Work - Social Work

Indiana University, Purdue University Indianapolis

High School Diploma -

Greenfield Central High School

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