Overview
Work History
Education
Skills
Timeline
Generic

Rolanda Felder

Macon,GA

Overview

27
27
years of professional experience

Work History

Practice Assistant

Atrium Healthcare
Macon, GA
01.2019 - Current
  • Communicated pertinent information to clients via phone, email and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Reviewed case files and reported case progress to clients.
  • Revised and finalized letters, briefs and memos.

Front Desk Receptionist/ Referrals

Mercer Univetsity
Macon, GA
12.2017 - 12.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Billing Specialist

Dermatology Associates
Macon, GA
12.2016 - 12.2019
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

Billing Specialist

Atlanta Oncology Associates
Macon, GA
01.1998 - 08.2016
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.

Education

No Degree - Dental Hygiene

Macon State College
Macon, GA
01.1989

Diploma -

Southwest High School
Macon, GA
06.1988

Skills

  • Administrative Duties
  • OSHA Regulations
  • Patient Intakes
  • Reminder Calls
  • Clerical Support
  • Compassionate Care
  • Operational Efficiency
  • Multi-Line Switchboards
  • Patient Engagement
  • Patient Medical Histories
  • Invoice Statements
  • MS Office Proficiency
  • Conducting Intakes
  • Office Management
  • Purchase Orders
  • Mail Confidentiality
  • Exceptional Telephone Etiquette
  • Advanced Word Processing
  • HIPAA Requirements
  • EMR Systems
  • Email Correspondence
  • Answering Questions
  • Postage Meter
  • Medical Billing Software
  • Office Supplies and Inventory

Timeline

Practice Assistant

Atrium Healthcare
01.2019 - Current

Front Desk Receptionist/ Referrals

Mercer Univetsity
12.2017 - 12.2019

Billing Specialist

Dermatology Associates
12.2016 - 12.2019

Billing Specialist

Atlanta Oncology Associates
01.1998 - 08.2016

No Degree - Dental Hygiene

Macon State College

Diploma -

Southwest High School

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Rolanda Felder