Rolanda Felder
Macon,GA
Overview
27
27
years of professional experience
Work History
Practice Assistant
Atrium Healthcare
Macon, GA
01.2019 - Current
- Communicated pertinent information to clients via phone, email and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed case files and reported case progress to clients.
- Revised and finalized letters, briefs and memos.
Front Desk Receptionist/ Referrals
Mercer Univetsity
Macon, GA
12.2017 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Billing Specialist
Dermatology Associates
Macon, GA
12.2016 - 12.2019
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Billing Specialist
Atlanta Oncology Associates
Macon, GA
01.1998 - 08.2016
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Education
No Degree - Dental Hygiene
Macon State College
Macon, GA01.1989
Diploma -
Southwest High School
Macon, GA06.1988
Skills
- Administrative Duties
- OSHA Regulations
- Patient Intakes
- Reminder Calls
- Clerical Support
- Compassionate Care
- Operational Efficiency
- Multi-Line Switchboards
- Patient Engagement
- Patient Medical Histories
- Invoice Statements
- MS Office Proficiency
- Conducting Intakes
- Office Management
- Purchase Orders
- Mail Confidentiality
- Exceptional Telephone Etiquette
- Advanced Word Processing
- HIPAA Requirements
- EMR Systems
- Email Correspondence
- Answering Questions
- Postage Meter
- Medical Billing Software
- Office Supplies and Inventory
Timeline
Practice Assistant
Atrium Healthcare
01.2019 - Current
Front Desk Receptionist/ Referrals
Mercer Univetsity
12.2017 - 12.2019
Billing Specialist
Dermatology Associates
12.2016 - 12.2019
Billing Specialist
Atlanta Oncology Associates
01.1998 - 08.2016
No Degree - Dental Hygiene
Macon State College
Diploma -
Southwest High School