Rolanda Fisher
Richmond,TX
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. With 10+ years of experience responding to all types of customer inquires. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through many years of experience interviewing specialists, witnesses and claimants to compile information. Ability to stay organized and multi-task effectively.
Overview
12
12
years of professional experience
Work History
Insurance Adjuster / Customer Service Specialist
Crawford & Co. / State Farm
06.2020 - 12.2023
- Maintain customer records by verifying, and updating customer account information
- Identified insurance coverage limitations with thorough examinations of claims-related repairs and improve client satisfaction
- Reviewed new files to determine current status of injury claim and develop plan of action
- Investigate and resolved average of 50 customer inquiries and complaints per day with 96% customer satisfaction rate
- Followed up with customers to update them on claim request, resulting in 95% customer approval rating
- Provide excellent customer service throughout entire claim process.
Admin Assistant
McDermott
04.2019 - 05.2020
- Managed Project Calendar by creating system to ensure all deadlines were met
- Coordinate and schedule meetings, appointments, and conference calls to ensure effective time management approach
- Managed expense reports for all Project personnel and ensured proper reimbursements
- Schedule and managed all Domestic and International travel/accommodations including flights, hotel, and car rental
- Handle sensitive information and maintain confidentiality
- Perform general clerical duties including, ordering supplies, maintaining company files and data entry.
Real Estate Specialist
Keller Williams Southwest
12.2016 - 03.2019
- Study property listings and develop effective marketing plans
- Interview prospective clients and discuss conditions of sale
- Instruct clients on best practices to rent, purchase, and sell property
- Draft and process real estate contracts
- Provide buyers & sellers with current overview of market conditions and projections.
Accounts Assistant / Buyer
CH2M HILL / Shell Tech Center Houston
08.2011 - 10.2016
- Manage timely processing of up to 800 invoices monthly to ensure accurate payments to customers
- Renegotiated payment terms with dozens of suppliers to ensure company was getting best prices
- Reconciled vendor statements and handled payment complaints or discrepancies
- Monitored payments due from vendors and promptly contacted them for past due payments.
- Maintained organized filing system for easy access to financial documents, improving overall efficiency
Education
Texas Adjuster All Line License -
The Adjuster School
Houston, TX11.2018
Real Estate Salesperson License -
Champion School of Real Estate
Houston, TX12.2016
Certified Nurse Aide License -
Houston Community College
Houston, TX05.2010
Associate in Accounting and Business Management -
Sir Arthur Lewis Community College
St. Lucia08.2002
Skills
- Microsoft Office Applications including Word, Excel, Access, Outlook, and PowerPoint
- Ability to work in high-stress and fast-paced environment
- Automobile claims specialist
- Risk Assessment
- Coordinating Outlook Calendars for team members
- Casualty and property loss
- Claims Processing
- Insurance policy coverage knowledge
Timeline
Insurance Adjuster / Customer Service Specialist
Crawford & Co. / State Farm
06.2020 - 12.2023
Admin Assistant
McDermott
04.2019 - 05.2020
Real Estate Specialist
Keller Williams Southwest
12.2016 - 03.2019
Accounts Assistant / Buyer
CH2M HILL / Shell Tech Center Houston
08.2011 - 10.2016
Texas Adjuster All Line License -
The Adjuster School
Real Estate Salesperson License -
Champion School of Real Estate
Certified Nurse Aide License -
Houston Community College
Associate in Accounting and Business Management -
Sir Arthur Lewis Community College
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