KIANA BROWN
1483 Sunshadow Dr. Casselberry,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Adjuster/ Independent Adjuster Catastrophe
Crawford & Company-State Farm-USAA
09.2021 - 07.2023
- Initiated Quality First contact to insureds to begin claim process
- Reviewed field inspections and coordinated insurance audits
- Investigated and assessed damages to property and personal injury to claim
- Prepared summaries, payments, damages, and policy coverages
- Answered questions for insured, agents, attorneys
- Created a positive outcome to insured's claim by thoroughly evaluating claim
- Reported to management on customer problems, field conditions, safety issues and policy problems
- Reconciled Xactimate estimates and reviewed inspection results.
Process Executive/Content Moderation
Cognizant
06.2018 - 03.2020
- Reviewed video and photo content to determine if internal client policy has been violated
- Supplied valuable data and insight on violating and non-violating content via use of a complex decision tree
- Kept up to date on new policy, policy changes, trends and exceptions
- Escalated sensitive content as needed for immediate client review
- Internally escalated observed trends, issues and challenges for resolution or improvement.
File Reviewer/Claims Adjuster
Executive Claim Services
09.2017 - 05.2018
- Confirmed deductible is correctly applied across all coverage lines
- Bundled Field Report Package-Invoice, Report, Estimate, Sketch, Photos, EV Report, any other docs
- Entered all required date fields into Radius
- Uploaded photos into Xactimate 28 and other documents
- Examined and evaluated property claims investigated by field adjusters
- Made initial contact on all parties involved in; engineers, field reps, contractors and others involved
- Paid and processed claims with within dated authority levels.
Cashier/Customer Service
Walmart
09.2013 - 07.2017
- Assisted with a diverse customer population
- Provided information regarding all store merchandise and products
- Balanced cash register, managing all credit card and cash transactions
- Handled high volumes sales successfully by meeting measured goals.
Education
Bachelor of Science - Nursing
ECPI University
Orlando, FL01-2025
Bachelor of Arts - Educational Studies
Warner University
Lake Wales, FL04.2022
All Lines 6-20 License -
Central Insurance School
Clearwater, FL02.2018
Skills
- Decision Making
- Analytical Thinking
- Insurance Regulations
- Customer Assistant
- Organizational Skills
- Early Childhood Education Experience (Educational Studies)
- Patient assessments
- Patient monitoring
- Clinical judgment
- Direct patient care
- Medication administration
Timeline
Adjuster/ Independent Adjuster Catastrophe
Crawford & Company-State Farm-USAA
09.2021 - 07.2023
Process Executive/Content Moderation
Cognizant
06.2018 - 03.2020
File Reviewer/Claims Adjuster
Executive Claim Services
09.2017 - 05.2018
Cashier/Customer Service
Walmart
09.2013 - 07.2017
Bachelor of Science - Nursing
ECPI University
Bachelor of Arts - Educational Studies
Warner University
All Lines 6-20 License -
Central Insurance School
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