Rolanda Itza
Mount Vernon
Summary
Performance-driven and reliable leader with a strong background in administrative support and team leadership. Proven ability to adapt to changing conditions and efficiently learn new processes. Demonstrates a disciplined approach to tasks, excellent organizational skills, and a passion for supporting legal professionals in delivering high-quality service.
Overview
8
8
years of professional experience
Work History
Elementary School Teacher
Success Academy Charter Schools
Manhattan
07.2025 - Current
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom activities promoting student participation and collaboration.
- Implemented individualized learning strategies to support diverse student needs.
- Collaborated with colleagues to enhance instructional practices and resources.
- Assisted in the development of assessments to measure student progress.
- Communicated regularly with parents about student performance and behavior.
- Organized classroom environment to support effective learning experiences.
- Participated in professional development workshops to improve teaching skills.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
Administrative Assistant
Greater Zion Baptist Church
Bronx
06.2022 - Current
- Facilitated administrative tasks by organizing and maintaining detailed church records, assisting with budget management and ensuring accuracy and compliance with church policies.
- Coordinated church events and meetings, managing logistics, scheduling, and communication to ensure smooth operations and successful gatherings.
Legal Administrative Assistant
Dawn filorio
Manhattan
04.2023 - 04.2024
- Managed legal documents and maintained organized filing systems.
- Coordinated meetings and scheduled appointments for attorneys and clients.
- Prepared legal correspondence and drafted documents under attorney supervision.
- Assisted in case management by tracking deadlines and court dates.
- Communicated with clients, courts, and opposing counsel effectively.
- Conducted research on legal precedents and gathered relevant information.
- Maintained confidentiality of sensitive information throughout all processes.
Trainer
Shake Shack
Yonkers
10.2019 - 01.2021
- Trained newly hired top talent to fill key positions and maximize productivity.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Produced training materials to engage and educate individuals.
Shift Manager
McDonald's
The Bronx
09.2018 - 10.2019
- Uphold company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Handled customer complaints, questions and inquiries.
Education
Bachelor of Science - Justice Studies – Criminal Justice
Berkeley College
New York, NYSkills
- Microsoft Office Suite (Word, Excel, PowerPoint)
Volunteer Experience
Administrative Assistant, Greater Zion Baptist Church, Bronx, NY, 06/2022, Present, Facilitated administrative tasks by organizing and maintaining detailed church records, assisting with budget management and ensuring accuracy and compliance with church policies., Coordinated church events and meetings, managing logistics, scheduling, and communication to ensure smooth operations and successful gatherings.
Timeline
Elementary School Teacher
Success Academy Charter Schools
07.2025 - Current
Legal Administrative Assistant
Dawn filorio
04.2023 - 04.2024
Administrative Assistant
Greater Zion Baptist Church
06.2022 - Current
Trainer
Shake Shack
10.2019 - 01.2021
Shift Manager
McDonald's
09.2018 - 10.2019
Bachelor of Science - Justice Studies – Criminal Justice
Berkeley College