Rolanda Jones
Wells Fargo Bank
Griffin,GA
1
Certification
8
years of professional experience
Senior Premier Banker specializing in consumer and small business banking, customer relationship growth, and branch referrals. Builds trusted customer relationships, educates customers on digital banking tools, and connects advanced needs to mortgage, investment, and business banking specialists. Supports branch performance through compliant service, operational accuracy, and quality cross-sell conversations.
Work History
Senior Premier Banker
2 Years 10 Months- Built trusted relationships with consumer and small business customers by understanding financial goals and recommending tailored banking solutions.
- Delivered exceptional customer service while identifying and acting on opportunities to deepen customer relationships.
- Consistently contribute to branch performance goals through referrals and outstanding customer experiences.
- Collaborate with branch partners to connect customers with mortgage, investment, and business banking specialists when advanced financial needs are identified.
- Educate customers on digital banking tools, including online banking, mobile banking, and self-service options.
- Contributed to branch performance goals through strategic referrals and consistently positive customer experiences.
Branch Operations Associate Manager
3 Years 2 Months- Ensured compliance with banking policies and procedures while supporting daily branch operations.
- Facilitated account servicing, debit card requests, maintenance, and transaction inquiries for customers.
- Resolved complex customer concerns through effective problem-solving and collaboration.
- Helped resolve complex customer concerns through effective problem-solving and collaboration.
- Assisted in coaching team members to deliver consistent customer service.
Personal Banker I
1 Year- Opened new checking and savings accounts while ensuring timely completion of customer service requests.
- Processed customer transactions accurately while maintaining exceptional service standards.
- Educated customers on mobile banking, online banking, ATM services, and other self-service banking solutions.
- Cultivated strong customer relationships through proactive outreach and consistent follow-up.
- Identified customer financial needs and referred customers to specialists.
- Provided assistance with debit cards, PIN resets, account updates, and routine servicing requests to enhance customer satisfaction.
Lead Teller
1 Year 1 Month- Accurately processed deposits, withdrawals, loan payments, transfers, and other teller transactions.
- Balanced cash drawer, ensuring accuracy and compliance with operational procedures to maintain financial integrity.
- Provided fast, friendly, personalized service to enhance customer experience on the cash line.
- Assisted with resolving customer concerns and escalated complex issues appropriately.
- Identified customer needs and made quality referrals to support branch sales initiatives.
Education
Bachelor of Arts - Business Management
Associate of Applied Science - Business Administration And Management
Skills
Relationship Building
Customer Service Excellence
Sales & Goal Achievement
Consumer Banking Products
Debit Card & PIN Assistance
Cash Handling & Balancing
Banking Compliance
Branch Operations
Problem Resolution
Fraud Prevention
Certification
- Licensed: FINANCIAL INDUSTRY REGULATORY AUTHORITY - Series 6 -Series 63-Securities Industry Essentials (SIE)
Timeline
Senior Premier Banker
Wells Fargo Bank
06.2023 - 04.2026Read More
Branch Operations Associate Manager
Wells Fargo Bank
04.2020 - 06.2023Read More
Personal Banker I
Wells Fargo Bank
04.2019 - 04.2020Read More
Lead Teller
Wells Fargo Bank
03.2018 - 04.2019Read More
Middle Georgia State University
Bachelor of Arts from Business Management
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Middle Georgia State University
Associate of Applied Science from Business Administration And Management
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