Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Rolando Cerceda

Boulder,CO

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager/Bartender

Nopalitos Restaurant
Boulder , CO
12.2023 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Auto Shop Manager /Auto Detail Manager

Rolos Garage Auto Detail
Boulder, CO
04.2020 - 01.2024
  • Developed relationships with potential buyers through phone calls and emails.
  • Participated in trade shows and other industry events in order to promote products offered by the dealership.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

  • Customized detailing services based on vehicle condition and customer requests.
  • Kept detailed records of services performed on each vehicle for billing and tracking purposes.
  • Provided customer service, explaining detailing processes and addressing concerns.
  • Drove vehicles to or from workshops or customer workplaces or homes.

Personal/Business Banker

First National Bank Omaha
Boulder, CO
02.2018 - 05.2020
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Conducted risk assessments on potential loan applicants to assess creditworthiness.
  • Developed financial plans for customers based on their individual needs.
  • Analyzed customer's financial information to determine the best banking products for them.
  • Reviewed investment opportunities for potential return on investments.
  • Identified opportunities for cross-selling products and services to existing customers.
  • Evaluated loan requests from businesses according to established criteria.
  • Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.

Snow Removal Landcaping, Manager Subcontractor

General Services INC
Boulder, CO
01.2014 - 04.2020
  • Coordinated meetings between general contractors and subcontractors to discuss contractual obligations.
  • Established relationships with local suppliers in order to obtain competitive pricing on materials needed for projects.
  • Negotiated cost effective solutions with subcontractors to maximize resources and minimize expenses.
  • Monitored subcontractor activities, including work progress, labor costs, materials used, and other related issues.
  • Assisted with snow removal from sidewalks and parking lots during winter months.
  • Performed snow removal duties during winter months utilizing plows, salt spreaders and shovels.
  • Conducted maintenance activities such as painting, plumbing repairs, minor electrical work, landscaping, and snow removal, as needed.
  • Maintained exterior cleanliness of restaurant parking lots and sidewalks, handled snow removal and salting and assisted disabled guests.

Assistant Manager

JPMorgan Chase
Boulder, CO
01.2017 - 02.2018
  • Developed strategies for improving operational efficiency within the branch.
  • Maintained communication with other departments regarding changes in policies or procedures.
  • Coordinated marketing campaigns targeting potential clients from local businesses.
  • Provided training to new hires on banking processes and procedures.
  • Managed ATM machines at the branch, ensuring they are stocked with sufficient funds.
  • Supervised tellers during peak hours of operation, providing assistance when needed.
  • Performed cash reconciliations on a daily basis to maintain accurate records of all financial transactions.
  • Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
  • Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
  • Ensured compliance with federal regulations related to banking practices.
  • Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
  • Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.

Restaurant Waiter Manager

Efrain's Mexican Restaurant - Longmont
Boulder, CO
03.2007 - 01.2014
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Education

Some College (No Degree) - Business Administration And Management

Front Range Community College
Westminster, CO
01-2010

Skills

  • Performance Management
  • Business Development
  • Operations Management
  • Business Administration
  • Staff Management
  • Goal-Oriented
  • Training and mentoring
  • Exceptional communication skills
  • Leadership experience
  • Leadership Team Building
  • Strong leadership
  • Sales Leadership
  • Teamwork and Leadership
  • Bilingual

Certification

  • Public Notary

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Manager/Bartender

Nopalitos Restaurant
12.2023 - Current

Auto Shop Manager /Auto Detail Manager

Rolos Garage Auto Detail
04.2020 - 01.2024

Personal/Business Banker

First National Bank Omaha
02.2018 - 05.2020

Assistant Manager

JPMorgan Chase
01.2017 - 02.2018

Snow Removal Landcaping, Manager Subcontractor

General Services INC
01.2014 - 04.2020

Restaurant Waiter Manager

Efrain's Mexican Restaurant - Longmont
03.2007 - 01.2014

Some College (No Degree) - Business Administration And Management

Front Range Community College

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Rolando Cerceda