Rolando Gonzalez
Clute,TX
Summary
Meticulous Front Desk Clerk with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clarion Pointe
Front Desk Position
06.2022 - Current
- Process up to 50-100 guest arrivals and departures per day.
- Greet and welcome all guest with a smile and professional conversation.
- Respond to telephone and in-person request for information, entered reservations, and answered guest request in a timely matter.
- Correctly handled business phone calls and dedicated to appropriate recipients.
- Completed shift reports each day detailing reservations, check-ins/check-outs, charges, and any other information requested by management.
- Oversaw customer service issues, and dealt with complaints ot reported to management.
La Quinta
Front Desk Position
06.2021 - 05.2022
- Earned extra money for the business, for walk ins I would take $10 to even $30 more for a room
- Addressed customer complaints and inquiries to verify satisfaction.
- Gained exposure to all hotel operations, including customer service, marketing, and budget/finance
- At times, would assist 50-100 customers per day
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Associate Of Applied Science - Chemical (process) Technology
Brazosport College
Lake Jackson, TX05.2024
High School Diploma -
Brazoswood High School
Clute, TX05.2023
Skills
- Creative problem solving
- Customer relations & service
- Reservations management
- Task prioritization
- Attention to detail
- Patience
- Technical
- Communication
- Business phone answering
- Active listening
Accomplishments
- Catalyst Cohort Class of 2024
Certification
- Osha Certified
Timeline
Clarion Pointe
Front Desk Position
06.2022 - Current
La Quinta
Front Desk Position
06.2021 - 05.2022
Associate Of Applied Science - Chemical (process) Technology
Brazosport College
High School Diploma -
Brazoswood High School
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