Rolando Molina
Fort Myers
Summary
Dynamic Juvenile Probation Officer with extensive experience at the State of Florida-Department of Juvenile Justice. Expert in case study analysis and community resource coordination, successfully enhancing program effectiveness. Proven ability to build strong interpersonal relationships while managing large caseloads, ensuring youth development and mental health awareness.
Overview
8
8
years of professional experience
Work History
Juvenile Probation Officer
State of Florida-Department of Juvenile Justice
04.2024 - Current
- Investigated juveniles' activities, school attendance and employment.
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Evaluated program effectiveness and obstacles to implementation by recommending changes to protocols in order to improve reach of services.
- Visited homes of youth offenders and resolved family issues.
- Alerted law enforcement about probation violations.
- Promoted department's mission and procedures to community organizations, school officials and law enforcement.
- Developed safety plans and strategic interventions to address specific issues.
Juvenile Detention Officer Supervisor
State of Florida-Department of Juvenile Justice
06.2020 - 04.2024
- Transported youth to and from court hearings, medical facilities, classes, or recreational activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and recorded mental and physical health of each youth.
- Worked with youth to help in development of decision-making and problem-solving skills.
- Completed incident reports when disorder or violence occurs.
- Built solid relationships with staff and youth to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with Youth.
- Assisted in intake and release of Youth.
Sales Associate
Bluefig Wireless
08.2019 - 03.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Metropcs Authorized Dealer
04.2019 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Target
11.2018 - 01.2019
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Mobile Repair Technician
Dr. Phonefix
06.2017 - 11.2018
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FLSkills
- Case study experience
- Life skills training
- Juvenile probation
- Large caseload management
- Interpersonal relationships
- Child development
- Mental health awareness
- Community resource coordination
- Data collection and analysis
- Motivational Interviewing
- Right Intercations
Languages
Spanish
Limited Working
Timeline
Juvenile Probation Officer
State of Florida-Department of Juvenile Justice
04.2024 - Current
Juvenile Detention Officer Supervisor
State of Florida-Department of Juvenile Justice
06.2020 - 04.2024
Sales Associate
Bluefig Wireless
08.2019 - 03.2020
Sales Associate
Metropcs Authorized Dealer
04.2019 - 07.2019
Sales Associate
Target
11.2018 - 01.2019
Mobile Repair Technician
Dr. Phonefix
06.2017 - 11.2018
High School Diploma -
East Lee County High School
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