Hi, I’m
Rolando Molina
Fort Myers
Summary
Dynamic Juvenile Probation Officer with extensive experience at the State of Florida-Department of Juvenile Justice. Expert in case study analysis and community resource coordination, successfully enhancing program effectiveness. Proven ability to build strong interpersonal relationships while managing large caseloads, ensuring youth development and mental health awareness.
Overview
9
years of professional experience
Work History
State of Florida-Department of Juvenile Justice
Juvenile Probation Officer
04.2024 - 08.2025
Job overview
- Investigated juveniles' activities, school attendance and employment.
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Evaluated program effectiveness and obstacles to implementation by recommending changes to protocols in order to improve reach of services.
- Visited homes of youth offenders and resolved family issues.
- Alerted law enforcement about probation violations.
- Promoted department's mission and procedures to community organizations, school officials and law enforcement.
- Developed safety plans and strategic interventions to address specific issues.
State of Florida-Department of Juvenile Justice
Juvenile Detention Officer Supervisor
06.2020 - 04.2024
Job overview
- Transported youth to and from court hearings, medical facilities, classes, or recreational activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and recorded mental and physical health of each youth.
- Worked with youth to help in development of decision-making and problem-solving skills.
- Completed incident reports when disorder or violence occurs.
- Built solid relationships with staff and youth to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with Youth.
- Assisted in intake and release of Youth.
Bluefig Wireless
Sales Associate
08.2019 - 03.2020
Job overview
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Metropcs Authorized Dealer
Sales Associate
04.2019 - 07.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Suncoast Credit UnionFort Myers, FL
Member Care Advocate
10.2025 - Current
Job overview
- Investigated and resolved Member inquiries and complaints quickly.
- Delivered exceptional Member service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to Member requests, offering excellent support and tailored recommendations to address needs.
Target
Sales Associate
11.2018 - 01.2019
Job overview
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Dr. Phonefix
Mobile Repair Technician
06.2017 - 11.2018
Job overview
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
Education
East Lee County High School Lehigh Acres, FL
High School Diploma
Skills
- Case study experience
- Life skills training
- Juvenile probation
- Large caseload management
- Interpersonal relationships
- Child development
- Mental health awareness
- Community resource coordination
- Data collection and analysis
- Motivational Interviewing
- Right Intercations
Timeline
Member Care Advocate
Suncoast Credit Union
10.2025 - Current
Juvenile Probation Officer
State of Florida-Department of Juvenile Justice
04.2024 - 08.2025
Juvenile Detention Officer Supervisor
State of Florida-Department of Juvenile Justice
06.2020 - 04.2024
Sales Associate
Bluefig Wireless
08.2019 - 03.2020
Sales Associate
Metropcs Authorized Dealer
04.2019 - 07.2019
Sales Associate
Target
11.2018 - 01.2019
Mobile Repair Technician
Dr. Phonefix
06.2017 - 11.2018
East Lee County High School
High School Diploma