Rolando Ramirez
Uvalde
Summary
Detail-oriented Warranty Technician with expertise in diagnostic analysis and quality assurance. Proven ability to implement effective warranty procedures and train team members, contributing to enhanced product reliability and customer satisfaction. Results-driven Warranty Technician with a solid background in quality control and team training. Known for effective communication and problem-solving skills, ready to leverage expertise in warranty diagnostics to enhance operational efficiency and customer service.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Warranty Technician
VF Corp
Uvalde
09.2019 - 08.2025
- Diagnosed warranty issues for various VF Corp products.
- Analyzed product performance data to assess warranty claims.
- Communicated with customers regarding warranty policies and procedures.
- Conducted quality assurance checks on returned products for defects.
- Trained new technicians on warranty procedures and troubleshooting techniques.
- Documented warranty service actions and customer interactions accurately.
- Documented repair activities in a timely manner for accurate record keeping.
- Kept up-to-date with emerging technologies related to warranties and repairs.
- Ensured all repairs were completed within the specified time frame while adhering to safety regulations.
- Maintained an organized inventory of spare parts, supplies, and tools used for repairs.
Supervisor
Dickies
Uvalde
09.1996 - 09.2019
- Supervised daily operations in a fast-paced manufacturing environment.
- Trained team members on safety protocols and operational procedures.
- Coordinated workflow to ensure efficient production and timely delivery.
- Implemented quality control measures to maintain product standards.
- Facilitated communication between departments to enhance collaboration efforts.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Education
N/A -
Uvalde High School
Uvalde, TX05-1996
Skills
- Diagnosing warranty issues
- Product performance analysis
- Customer communication
- Quality assurance checks
- Training technicians
- Warranty compliance
Languages
English
Limited
Spanish
Professional
Certification
Forklift Operator
Timeline
Warranty Technician
VF Corp
09.2019 - 08.2025
Supervisor
Dickies
09.1996 - 09.2019
N/A -
Uvalde High School