Rolando Romero
Rocklin,CA
Summary
Data Analyst with a proven track record of leading high-impact projects that align cross-functional
teams to achieve project objectives. Passionate about advocating for the voice of both customers and employees, leveraging advanced data analysis techniques to drive strategic decision-making and improve overall user satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Experience Data Analyst
Yaamava' Resort & Casino
08.2022 - Current
- Led high-priority projects, fostering alignment among internal and external teams to achieve user-centric business goals
- Produced dynamic reports and interactive dashboards to monitor and improve Customer and Employee Experience KPIs, with rapid survey deployment
- Presented insightful findings to senior leadership, managed internal databases, and conducted specialist-reported data analyses
- Designed and executed an Employee Experience program in collaboration with CX, HR, and Executive leadership
- Proactively identified and addressed departmental inefficiencies, implementing solutions to enhance operational efficiency in partnership with stakeholders.
Casino Quality Assurance Specialist
Yaamava' Resort & Casino
01.2021 - 08.2022
- Maintained internal databases, crafting guest journey narratives from data insights
- Generated concise reports and dashboards for management and directors
- Administered surveys and dashboards promptly
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed specialist-reported data from various departments.
Sales Development Representative
ServiceTitan (SAAS)
01.2020 - 07.2020
- Proactively engaged and educated prospects
- Managed a list of 250 prospect accounts
- Recommended manufacturing partnership services.
Sales Development & Office Manager
Smart CSM (SAAS)
10.2018 - 01.2020
- Created and implemented organizational processes for the sales team
- Acted as the main liaison for clients, external partners, and vendors.
Account & Retention Executive
Nowcom: Dealercenter (SAAS)
01.2018 - 09.2018
- Managed over 150 accounts in Ohio and Pennsylvania, providing continued support and training, ensuring customer success with the platform
- Created and implemented a retention process for canceled accounts.
Education
Bachelor of Science - Business Management and Economics
University of California Merced
Skills
- Data Analytics
- Project Development
- Report Preparation
- Strong Work Ethic
- SQL
- Qualtrics
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Data Analyst
Yaamava' Resort & Casino
08.2022 - Current
Casino Quality Assurance Specialist
Yaamava' Resort & Casino
01.2021 - 08.2022
Sales Development Representative
ServiceTitan (SAAS)
01.2020 - 07.2020
Sales Development & Office Manager
Smart CSM (SAAS)
10.2018 - 01.2020
Account & Retention Executive
Nowcom: Dealercenter (SAAS)
01.2018 - 09.2018
Bachelor of Science - Business Management and Economics
University of California Merced
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