Mifrantz Jean
Hempstead,NY
Summary
Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Customer Service ,Analyst,Sales,Data Entry Clerk
Loana
Canada, Quebec
08.2021 - 11.2023
- Provided customer support to clients via phone, email and live chat.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- responsible for collecting, analysing and interpreting data, information and statistics.
- responsible for transferring paper formats into computer files or database systems.
Manager
Jamino's
Port-Au-Prince,Haiti, Petion-Ville,Haiti
10.2019 - 06.2022
- Recruiting, training and supervising staff.
- Agreeing and managing budgets.
- Creating staffing rotas.
- Planning menus.
- Ensuring compliance with licensing, hygiene and health and safety legislation.
- Promoting and marketing the business.
- Overseeing stock levels and ordering supplies.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Associate of Applied Science - Computer Science And Electrical Engineering
Private University in Santiago De Los Caballos
Dominican Republic12-2024
Skills
- Customer Queries
- Data Tracking
- Online Chat And Email
- Customer Outreach
- Service standard compliance
- Data Collection
- Data Analytics
- Customer Rapport Building
- Data Management
- Documentation And Reporting
- Inter-Department Collaboration
- Sales Floor Maintenance
- Inquiry Requests
- Stock Management
- Call Center Operations
- Sales Promotion
Languages
English
Professional
Spanish
Full Professional
French
Native/ Bilingual
English
Professional
Creole
Full Professional
References
References available upon request.
Timeline
Customer Service ,Analyst,Sales,Data Entry Clerk
Loana
08.2021 - 11.2023
Manager
Jamino's
10.2019 - 06.2022
Associate of Applied Science - Computer Science And Electrical Engineering
Private University in Santiago De Los Caballos