Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Rolando Gael Garcia

Rolando Gael Garcia

Port Arthur,TX

Summary

With a solid foundation in customer service and business operations roles, including experiences as a busser, cashier, and grocery store clerk, I have demonstrated remarkable adaptability and commitment in each position assumed. This career journey has culminated in the most significant achievement to date: the launch of a own business, reflecting a unique combination of entrepreneurial spirit, dedication and ability to face and overcome challenges.

Overview

14
14
years of professional experience

Work History

Busser

Tequilas Mexican Restaurant
04.2023 - 08.2023
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.

Front Cashier

Church's Chicken
03.2021 - 04.2022
  • Maintaining order and cleanliness in the work area.
  • Maintenance of database and records.
  • Task and deadline management.
  • Use of computer and technological systems.
  • Teamwork to facilitate the achievement of objectives.
  • Sales to the customer offering quality service.
  • Streamlined payment processing for faster transactions, resulting in reduced wait times for customers.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.

House Painter Assistant

Independent Contractor
05.2020 - 01.2021
  • Painting walls.
  • Clean dirty surfaces.
  • Use of the painting machine.
  • English-Spanish translator.

Business Assistant

Grocery store.
01.2010 - 04.2012
  • Responsible for serving customers in a helpful manner.
  • Print and make copies.
  • In charge of the cash register.
  • Customer service and follow-up, resolution of doubts and providing relevant information.
  • Use of computer and technological systems.

Education

Laboratory Technician - Medicine

CBTis 189
H. Matamoros, Tamps, Mexico
08.2018 -

High School Diploma -

Memorial High School
Port Arthur, TX
05.2023

Associate of Arts - Business Administration

Lamar State College - Port Arthur
Port Arthur, TX
05.2025

Skills

  • Stress Management: Advanced ability to handle high-pressure situations and maintain a calm and productive focus under stress
  • Leadership: Demonstrated experience in leading teams towards the achievement of common objectives, fostering an environment of collaboration and motivation
  • Office Technology Competency: Proficient in the use of Microsoft Office (Word, Excel, PowerPoint), as well as essential office operations, including printing, photocopying, and digital file management
  • Customer Service: Practical experience in managing customer relationships, developed through the successful management of one's own business Proficient in addressing and resolving customer queries effectively
  • Bilingual: Able to communicate in English and Spanish
  • Quick learning: Natural ability to acquire and apply new knowledge and skills in a short period of time, quickly adapting to new environments and technologies

Accomplishments

    Boy Scouts of Mexico Recognitions: Honored with multiple recognitions from the Boy Scouts of Mexico association for exceptional contributions to the community through various service initiatives.

    School Environmental Leadership Award: Award obtained for leading a successful recycling campaign during middle school, which resulted in the greatest collection and recycling of materials at school, showing dedication to environmental sustainability.

    Business Achievement in Own Business: Establishment and administration of a personal business, which meant a notable achievement that demanded dedication, effort and investment of time. Demonstrated ability to take risks, initiative, customer service and business management.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Busser

Tequilas Mexican Restaurant
04.2023 - 08.2023

Front Cashier

Church's Chicken
03.2021 - 04.2022

House Painter Assistant

Independent Contractor
05.2020 - 01.2021

Laboratory Technician - Medicine

CBTis 189
08.2018 -

Business Assistant

Grocery store.
01.2010 - 04.2012

High School Diploma -

Memorial High School

Associate of Arts - Business Administration

Lamar State College - Port Arthur
Rolando Gael Garcia