Rolando Jimenez
White Plains,New York
Summary
To obtain a position that will enable me to use my strong organizational skills, strong ability to work well with others, lead by example and always make safety as my number one priority.
Im very people-oriented a team leader effective at successfully executing company initiatives. I will always ensure a workplace culture that is consistent with the organization's mission and values.
Overview
22
22
years of professional experience
1
1
Language
Work History
Package Car Delivery Driver
United Parcel Service, UPS
Elmsford , NY
09.2020 - Current
- Planned delivery routes and most efficient methods of distribution.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
- Inspected load security and checked for damages.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Collected $[Amount] in payments for completed deliveries and services daily.
- Managed efficient unloading of freight, inspected merchandise and documented customer concerns for supervisor.
- Loaded and unloaded [Number] delivery vans per shift.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Operations Manager
Signature Flight Support
White Plains, VA
05.2019 - 01.2020
- Lead and direct all service deliveries and provide service recovery when necessary.
- Correspond with customers regarding various issues such as tenant relations and transient sales.
- Lead and conduct shift briefings with subordinate supervisors and employees.
- Ensure base shift scheduling matches customer demand.
- Acts as company liaison in matters related to the airport community.
- Comply with and ensure accountability for Company policies and procedures related to customer service standards, ramp, safety, and security procedures.
- Meet, greet, and assist customers with hotel reservations, ground transportation, catering and other services.
- Ensure a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of SHEBBA, monthly safety meetings, training and documented safety procedures.
- Formulate procedures for use in event of aircraft accidents, fires or other emergencies.
- Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement.
- Maintain relationships with vendors.
- Oversight of GSE and facility maintenance operations.
- Conduct accident investigations to determine root causes, including all reporting involved with the incident.
- Administer Computer Based Training program for the base, as well as any on the job training needed.
- Oversee fuel quality control activities at the base.
- Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports.
- May perform tasks such as time and attendance administration and processing new employees.
- Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Operations Supervisor
Signature Flight Support
White Plains, New York
06.2005 - 04.2019
- Supervise and coordinate activities of employees involved in providing aircraft refueling and associated customer services to general aviation customers.
- Carry out supervisory responsibilities in accordance 2 with Company policies and applicable laws.
- Assist with ramp operations such as towing, fueling, wing-walking, directing and parking aircraft as necessary.
- Monitor and maintain fuel inventories and QC Records.
- Assist with resolution of customer complaints and/ or problems.
- Maintain equipment to ensure safe and efficient operating condition.
- Assist with security of premises.
- Monitor and request all supplies and equipment needed in operation.
- Coordinate activities with other departments.
- Perform personnel actions such as interviewing, hiring, scheduling, training, appraising performance, rewarding and disciplining employees; addresses complaints and resolves problems.
- Recommend manpower requirements Operating and driving heavy equipment, such as 750- 7000 gallon fuel trucks, towing, servicing and handling corporate aircrafts of all sizes.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Freight Team Associate
Kohl's Corp.
Portchester , NY
01.2016 - 01.2019
- Transported palettes of inventory items using forklift, observing safety rules in operating heavy equipment and handling sensitive inventory.
- Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
- Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
Lead Line Service Technician
Signature Flight Support
White Plains, NY
05.2003 - 06.2005
SHEBBA
- Aircraft Fueling, de-icing, scheduling and customer service Towing small piston aircrafts up to heavy jets Handling and accommodating base tenant request from facility issues to hangar re-stacking to fit their needs.
- Operating multiple pieces of heavy equipment, fuel trucks, aircraft towing equipment, bobcats and forklifts.
- Trained new employees on ramp operations and assigned positions to support team efficiency.
IT Assistant
Citation Shares
White Plains, NY
02.2001 - 03.2002
- Supporting the IT department in hardware and software install, running diagnostics software, and accommodating and or troubleshooting user requests in hardware or software installs.
Education
High School Diploma -
White Plains High School
Skills
Customer servicesCustomerServiceCustomer serviceDirectingDirectionDrivingFacilityMaintenanceForkliftsHiringLeadershipManagingMeetingsPersonnelPoliciesQuality controlReportingSafetySalesSchedulingSupervisoryTransportationTroubleshootingSuperior negotiation skillsGround and air transportationExpense controlEmployee development and managementMotivated self-starterCustomer service-orientedFlexible schedule
Personal Information
Having the opportunity to be raised by two amazing parents I was always shown that there's always a solution to a problem. I was always told to work hard for the things you, never accept failure as an option, and never be afraid to ask for help.
Interests
Being a good dad to my kids is huge for me in my life, also to include working on cars or anything mechanical. I'm very hands on; if a certain task seems challenging I'm automatically drawn to it.
Timeline
Package Car Delivery Driver
United Parcel Service, UPS
09.2020 - Current
Operations Manager
Signature Flight Support
05.2019 - 01.2020
Freight Team Associate
Kohl's Corp.
01.2016 - 01.2019
Operations Supervisor
Signature Flight Support
06.2005 - 04.2019
Lead Line Service Technician
Signature Flight Support
05.2003 - 06.2005
IT Assistant
Citation Shares
02.2001 - 03.2002
High School Diploma -
White Plains High School