Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROLF YOUNG

Valley Stream

Summary

Dynamic concierge, professional with a strong work ethic and proven problem-solving abilities, honed at Related companies. Adept at utilizing Yardi for efficient task management while delivering exceptional hospitality. Recognized for resolving guest issues swiftly and fostering a welcoming atmosphere, ensuring safety and satisfaction for all visitors.

Overview

3
3
years of professional experience

Work History

Concierge Temp

Forest Solutions
03.2024 - Current
  • Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
  • Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
  • Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Concierge Temp Floater

Related Companies
03.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously using Yardi, while maintaining professionalism and efficiency under pressure.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Concirege Security Guard

GSS Security Services
03.2022 - 01.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification and CCTV of persons entering and exiting facility removed unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Education

High School Diploma -

Pennfoster Highschool
200 Hickory Street, Scranton, PA 18505, USA
01-2022

Skills

  • Highly adaptable
  • Strong work ethic
  • Hospitality
  • Effective problem solving
  • Yardi
  • Tech-Savvy

Languages

zulu
Limited Working
afrikaans
Limited Working

Timeline

Concierge Temp

Forest Solutions
03.2024 - Current

Concierge Temp Floater

Related Companies
03.2024 - Current

Concirege Security Guard

GSS Security Services
03.2022 - 01.2024

High School Diploma -

Pennfoster Highschool

Similar Profiles

CREATE PROFILE
ROLF YOUNG