Hi, I’m
Rolgardy Jacques
North Miami Beach,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
1
Certification
Work History
Avis Budget GroupHialeah, FL
Car Rental Agent
06.2023 - Current
Job overview
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Managed multiple tasks in high-volume environment.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Addressed guest complaints and resolved issues to promote satisfaction.
Hyatt Centric Miami Beach, FL
Front Desk Agent
01.2023 - 06.2023
Job overview
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Prepared reports on guest satisfaction levels and other metrics.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Relieve StaffingJacksonville, FL
COVID-19 Contact Tracer
12.2021 - 01.2022
Job overview
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
UPSHialeah, FL
Driver Helper
12.2021 - 12.2021
Job overview
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- . Kept detailed records of completed deliveries for reporting accuracy and scheduling optimization purposes.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
Lowes Home Improvement StoresPembroke Pines, FL
Customer Service Representative
12.2019 - 12.2021
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
PublixSunny Isles Beach,Fl
Cashier
02.2018 - 12.2019
Job overview
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Florida Atlantic UniversityBoca Raton, FL
Bachelor Of Applied Arts from Public Administration
Skills
- Order Taking
- Data Entry
- Strong multitasking
- Customer Service
- Attention to Detail
- Adaptable
- Customer Relations
- Supervision and leadership
Certification
Police certification
Languages
Haitian Creole
Native or Bilingual
Timeline
Car Rental Agent
Avis Budget Group
06.2023 - Current
Front Desk Agent
Hyatt Centric
01.2023 - 06.2023
COVID-19 Contact Tracer
Relieve Staffing
12.2021 - 01.2022
Driver Helper
UPS
12.2021 - 12.2021
Customer Service Representative
Lowes Home Improvement Stores
12.2019 - 12.2021
Cashier
Publix
02.2018 - 12.2019
Florida Atlantic University
Bachelor Of Applied Arts from Public Administration