Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esmeralda Moreno

Las Vegas,NM

Summary

At Rentals, a skilled Car Rental Agent enhanced revenue and customer satisfaction by upselling services and streamlining rental processes. Demonstrated expertise in insurance understanding and exceptional communication, achieving significant improvements in fleet quality and client relations. Trained staff and managed complex reservations, embodying a team player mentality with a focus on results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Rental Agent position. Ready to help team achieve company goals..


Overview

8
8
years of professional experience

Work History

Car Rental Agent

Rentals
03.2016 - Current
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
  • Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
  • Streamlined the rental process with efficient use of car rental software programs and tools.
  • Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
  • Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
  • Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.

Education

High School Diploma -

Centennial High
Las Vegas, NV
06.2015

Skills

  • Team player mentality
  • Insurance understanding
  • Reservation Management
  • Policy comprehension
  • Strong multitasking
  • Vehicle Knowledge
  • Maintenance Management
  • Reservations
  • Cash Handling
  • Document Management
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Order Taking
  • Data Entry
  • Customer Transactions
  • Payment Processing
  • Written Communication

Languages

Spanish
Full Professional

Timeline

Car Rental Agent

Rentals
03.2016 - Current

High School Diploma -

Centennial High
Esmeralda Moreno